Field Service Executive - Gaziantep

CHEP; Fatih; Hybrid; TRY 250,000 - 350,000; Full time

Job summary

CHEP, a global leader in pallet and supply chain solutions, seeks a Field Operations Executive based in Gaziantep with a hybrid remote work model.

You will design and execute retailer account strategies, foster strong retailer relationships, and drive asset recovery and cost reduction. A degree in business or engineering and 5+ years in retail/sales/logistics/manufacturing are required.

Qualifications

• Degree in Business Studies, Engineering or relevant studies.
• Minimum 5 years’ experience in Retail, Sales, Logistic Operations, or Manufacturing.
• Strong relationship-building and communication skills.

Responsibilities

• Establish and maintain relationships with key stakeholders at pallet receiving locations.
• Drive improvements in collection performance and improve customer experience and the CIFOT measure.
• Visit retailers to train staff and enforce asset control practices.
• Support onboarding of new customers and define asset recovery processes.
• Manage audit programs within the account portfolio and forecast results.
• Collaborate with internal/external partners to grow CHEP’s customer base.
• Monitor asset control metrics and implement corrective actions.

Skills

Account Management

Active Listening

Adaptability

Communication

Customer Satisfaction

Empathy

Experimentation

Negotiation

Questioning

Relationship Building

Stakeholder Management

Taking Ownership

Teamwork

Understand Customers

Value Propositions

Education

Degree in Business Studies / Engineering or relevant studies

Tools

Salesforce

SAP

MS Office

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.
• Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.
• Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.
• Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency.
• Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecast.
• Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base.
• Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.

Field Operations Executive

Own the field. Optimise operations. Help keep supply chains moving.

Based in Gaziantep

Position Purpose

Key objectives of the role are to minimise leakage, decreasing net cost of collection, improve relationship level and support business growth targets

• Responsible for designing and executing Retailer account strategy and initiatives where they are responsible
• Create tailor made solutions and collaboration platform for TOP retailers
• Improve Retailers profitability and operation efficiency
• İmprove Sustainable and broader relationship with key retailers to improve satisfaction

What You Will Do

Responsible for supporting automotive business with audit, on-site trainings and back load lead generation support

Responsible for managing and delivering the Asset Management designated KPI’s in his area of influence (FTR; Stock levels; leakage rate) and create action plans for continuous improvement.

Ensuring 100% of active Retail accounts are either covered by a field visit, a call or both as a means of having a regular CHEP contact. (Field visits covering D locations having min %85 of total delta stock)

Responsible for executing or any other collaboration projects such as TPM, transport collaboration with related retailers

Responsible for identifying and executing advocacy process and hit the growth and LMS targets via regional advocacy

Responsible for Audit performance of related retailers and supporting Audit execution in the area of influence

Manage broader relationships with key Retailers in all levels and functions and Increase Customer satisfaction

Work alongside the relevant departments to formulate a business plan for each Retailer account to protect and grow the account in order to meet and exceed

Qualifications

• A degree in Business Studies, Engineering or relevant studies

Experience

Minimum 5 years’ experience in the Retail, Sales, Logistic Operations, Manufacturing companies

Experience in managing diverse teams, and influencing change in a growing market

Knowledge of FMCG, Retail and Distribution networks and Supply Chain dynamics

Skills And Knowledge

• Demonstrated success in building and maintaining relationships with retailers
• Strong inter-personal skills
• Strong collaboration, solution selling and relationship building

capabilities,

• Strong analytical skills,
• Strategic thinking, ability to develop and drive a concept through to

commercial offer and successful conclusion,

• Strong business knowledge and acumen,
• Strong ability to motivate and coach the team
• Results oriented, goal aligned approach
• Salesforce, SAP & B/W user
• Familiarity with CHEP’s value proposition
• Proficient use of MS Office

Remote Type

Hybrid Remote

Skills To Succeed In The Role

Account Management, Active Listening, Adaptability, Communication, Customer Satisfaction, Empathy, Experimentation, Negotiation, Questioning, Relationship Building, Stakeholder Management, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.