Field Coach Trainer - Türkiye

LVMH Group; Fatih; On-site; TRY 2,382,212 - 3,440,973; Full time

Job summary

LVMH Group is seeking a Field Coach Trainer for Tiffany & Co. in Turkey, dedicated to enhancing client experiences and developing talent within the retail organization.

The role involves close collaboration with Retail Leadership, personal coaching, and fostering a culture of continuous learning. Candidates should have a background in training, retail leadership, and luxury brand development, with fluency in Turkish and English.

Qualifications

• 5 years of training & development experience in the luxury brand or service industry.
• Confident in taking initiative and accountable for self and team.
• Fluent in Turkish and English, with a third language as a plus.

Responsibilities

• Partner with Retail Leadership to turn business priorities into effective coaching strategies.
• Support stores in achieving sales objectives through impactful coaching.
• Observe and develop Client Advisors via personalized coaching plans.

Skills

Training & development experience

Retail Leadership experience

Coaching approach

Facilitation skills

Interpersonal skills

Accountability

Learning mindset

Fluency in Turkish and English

Job description

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

The Field Coach Trainer is a strategic partner to the Retail organization, dedicated to elevating client experience, nurturing talent and driving sustainable business performance across the store network.

Through a strong presence in stores and a coaching first approach, this role inspires Client Advisors and Store Leaders to embody the Tiffany & Co. promise, translating learning into behaviours that create exceptional client experiences and measurable commercial impact.

The Field Coach Trainer champions a culture of continuous development, retail excellence and leadership growth, fostering high performing teams that consistently exceed expectations.

YOUR RESPONSIBILITIES:

• Partner with Retail Leadership to translate business priorities into impactful learning and coaching strategies
• Support stores in achieving sales objectives through targeted coaching interventions
• Elevate the Tiffany Client Experience by reinforcing luxury selling behaviours and service excellence
• Foster a culture where learning becomes a daily practice embedded in the client journey

Coach and Develop Talent

• Spend the majority of time in stores, providing on the floor coaching that transforms knowledge into performance (at least 80% of time to the field)
• Observe, inspire and develop Client Advisors through personalized coaching plans
• Empower Store Leaders to become effective people developers and multipliers of learning
• Celebrate strengths while identifying growth opportunities that unlock individual and team potential

Build Strategic Partnerships

• Create proactive and trusted partnerships with Retail Learning Managers, Store Managers and Retail Leaders
• Co‑design coaching priorities aligned with business needs and talent development goals
• Contribute to the Quarterly Retail Learning roadmap and monthly learning calendars
• Ensure continuous communication and alignment across the Retail Learning ecosystem

Champion the Tiffany Culture

• Inspire teams to live and breathe the Tiffany & Co. values and standards
• Promote an inclusive and collaborative environment where people can thrive
• Encourage curiosity, innovation and a growth mindset
• Recognize and celebrate achievements that reinforce a culture of excellence

YOUR QUALIFICATIONS:

• 5 years of training & development experience (luxury brand or luxury service industry)
• Retail Leadership experience
• Proven track record with an effective coaching approach
• Strong facilitation, communication, and interpersonal skills
• Empowers team and holds self & others accountable
• Fosters a learning environment and mindset
• Embraces challenges and encourages others to do so.
• Confident in taking initiative and identifying the appropriate course of action
• Ability to interact with all levels of employees and diverse teams
• Willingness to work evenings and weekends.
• Willingness to travel as needed
• Fluent in Turkish and English, a third language is a plus