eSIM Operations Specialist

TELMO eSIM; Turkey; Remote; TRY 200,000 - 320,000; Full time

Benefits offered by this job

Fully remote work

Flexible working hours

Global team environment

Ownership in product

Job summary

TELMO eSIM is a remote-first team providing eSIM connectivity in 200+ countries. We seek an Operations Specialist to ensure orders are delivered, activated and supported, working with various eSIM providers and the engineering team.

You will monitor provisioning, coordinate with providers on coverage and incidents, and keep catalogues and mappings up to date while documenting processes and helping automate repetitive tasks.

Qualifications

• 2+ years in telecom operations, support or a technical operations role.
• Comfort with APIs, webhooks and spreadsheets.
• Strong attention to detail and structured problem solving.
• Good written English.

Responsibilities

• Monitor provisioning and activation, and resolve failed or delayed orders.
• Coordinate with eSIM providers on coverage, packages and incidents.
• Maintain package catalogues, pricing data and operator mappings.
• Document processes and help automate repetitive work.

Skills

Telecom operations

API exposure

Spreadsheets

Attention to detail

Tools

APIs

Webhooks

SQL basics

Job description

About the role

You will work with our eSIM providers and engineering team to make sure every order is delivered, activated and supported correctly.

What you will do

• Monitor provisioning and activation, and resolve failed or delayed orders.


• Coordinate with eSIM providers on coverage, packages and incidents.


• Maintain package catalogues, pricing data and operator mappings.


• Document processes and help automate repetitive work.

What we are looking for

• 2+ years in telecom operations, support or a technical operations role.


• Comfort working with APIs, webhooks and spreadsheets.


• Strong attention to detail and structured problem solving.


• Good written English.

Nice to have

• eSIM, roaming or MVNO experience.


• Basic SQL.

About TELMO eSIM

TELMO eSIM provides eSIM connectivity in more than 200 countries for travellers, businesses and partners. We are a remote-first team building a reliable, multilingual platform that works everywhere.

What we offer

• Fully remote work with a global team.


• Meaningful ownership in a fast-growing telecom product.


• Flexible working hours across time zones.


• A respectful, multicultural working culture.