The Estée Lauder Companies Inc. is one of the world's leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company's products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
Description
- Support NEM (National Education Manager), NA (National Artist) and ART(Area Retail Trainer) by efficiently handling all administrative tasks, correspondence, and incoming calls/emails with accuracy and professionalism.
- Manage monthly/quarterly education reports, analyze results, and suggest improvements.
- Raise and process Purchase Orders in line with Finance department requirements.
- Coordinate training room bookings, Artist hotel reservations, and flight arrangements for core trainings and meetings.
- Arrange translations promptly.
- Oversee receipt and distribution of training samples, workbooks, and equipment across all regions; manage local production of training materials.
- Oversee the MACx digital learning platform, ensuring relevant content, timely delivery of training modules, managing translations, communicating upcoming modules to teams, and tracking/reporting completion rates.
- Review and approve incoming MAC Pro membership applications promptly according to guidelines.
- Manage the online appointment booking system across stores, ensuring smooth operation, resolving or escalating technical issues, and providing reports to support system improvements.
- In addition to the core responsibilities outlined for the MAC brand, the Education Coordinator will also provide operational and coordination support for Bobbi Brown. This includes managing brand-specific tasks, assisting with training logistics, and ensuring smooth communication and execution of initiatives aligned with Bobbi Brown's strategic goals.
- Adhering to the company policies and continually setting an example in customer service, dress code and the professional standards expected by MAC
Qualifications
- University Degree
- Internship or 1 year of education-related experience, preferably in cosmetics (in a similar or related industry)
- Strong Excel, PowerPoint, Word and Outlook skills.
- Strong analytical skills; the ability to identify critical concerns and prioritize; problem-solving abilities
- Creative/innovative thinking
- The ability to handle a multitude of projects and issues at one time
- Flexibility to provide occasional physical support related to training materials, equipment, and event logistics
- Self-motivation; High energy level; the ability to work independently