E-Commerce Warehouse Shipment Manager

DeFacto; Arnavutköy; On-site; TRY 240,000 - 360,000; Full time

Job summary

DeFacto is seeking a qualified professional to develop and manage the end-to-end E-commerce (B2C) shipping processes at our Arnavutköy Logistics Center. You will supervise order collection, packaging and delivery, and drive efficiency through data-driven analysis.

The role requires 5+ years in e-commerce warehouse management, with strong leadership, planning and customer-focused mindset. Collaboration with head office functions will be essential.

Qualifications

• University graduate (Preferably from Engineering Departments).
• Strong experience in E-commerce (B2C) Warehouse management, Operational KPI and Team Management (at least 5 years).
• Experience with e-commerce platforms, marketplaces and other channels.
• Experience in White and Blue collar team management and motivating teams.
• Proficient in using computers and programs.
• Strong interpersonal, communication and analytical thinking skills.
• Self-disciplined, result-oriented with planning and organizational skills.
• Customer satisfaction orientation.

Responsibilities

• Develop and manage end-to-end E-commerce (B2C) shipping processes at the Arnavutköy E-commerce Logistics Center with close monitoring and analysis.
• Manage collection, packaging and delivery of work orders according to order and lot approvals.
• Improve business efficiency by analyzing E-Commerce Orders and product operations for stores delivery.
• Oversee all daily order processes and operations.
• Organize Product, Stock, Data management and lead the team.
• Set performance KPI criteria and manage the team.
• Ensure orders from abroad follow export processes.
• Coordinate with E-Commerce Operations, Supply Chain, Planning and Customer Services at head office.

Skills

Human relations

Communication

Analytical thinking

Computer literacy

Self-discipline

Planning & organization

Customer satisfaction focus

Education

Bachelor’s degree (Engineering preferred)

Job description

Founded in 2005 with the vision of becoming a global fashion brand, our company now serves millions of customers worldwide through 500+ stores and online operations.

At DeFacto, we see ourselves as more than just a company. Our goal is to strengthen the engagement, motivation, and social responsibility of every DeFacto team member who we call as DeFactonian. We encourage participation in internal events, sports, and social clubs while fostering a strong company culture through our vision, mission, strategies, and principles.

What Do We Expect from You?

Qualifications:

• University graduate (Preferably from Engineering Departments),
• At least 5 years of experience in E-commerce (B2C) Warehouse management, Operational KPI and Team Management,
• Mastering the processes of e-commerce platforms, marketplaces and other alternative channels,
• Experienced in White and Blue collar team management and giving importance to team motivation,
• Proficient in using computers and programs,
• Strong human relations, communication and analytical thinking skills,
• Self-disciplined, result-oriented, with planning and organizational skills,
• Giving importance to customer satisfaction.

Basic Functions:

• To develop and manage the end-to-end E-commerce (B2C) shipping processes of our E-commerce Logistics Center located in Arnavutköy, with close monitoring and analysis,
• To manage the collection, packaging and delivery process of work orders according to the order and lot approvals completely and smoothly,
• Improving the business by increasing efficiency by analyzing E-Commerce Orders and product operations to be sent to stores,
• Responsible for all daily order processes and operations,
• Organizing the entire process required by Product - Stock - Data management and managing the team,
• Determining performance KPI criteria and managing the team,
• Ensuring that orders received from abroad are sent in accordance with the relevant export processes,
• Ensuring coordination with the E-Commerce Operations, Supply Chain, Planning and Customer Services teams at the head office.

You can reach detailed information on rights arising from the processing of your personal data under Law on the Protection of Personal Data numbered 6698 from Privacy Policy page at https://www.defacto.com.tr