E commerce Manager

Maa Althahab; Fatih; On-site; TRY 250,000 - 450,000; Full time

Job summary

Maa-Althahab, a MAISON DE MAA Group brand, is seeking an experienced E-Commerce Manager to grow online sales across company websites and marketplaces. You will lead e-commerce strategy, optimise the customer journey, and ensure profitable operations.

Responsibilities include managing product listings and pricing, coordinating with Marketing, Supply Chain and Operations, monitoring performance, and reporting outcomes.

Qualifications

• Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field.
• Minimum of 10 years of experience in e-commerce or digital sales, with at least 5 years in a managerial role.
• Experience with e-commerce platforms (Shopify, Magento, WooCommerce, etc.) and online marketplaces.

Responsibilities

• Develop and implement the e-commerce strategy to achieve sales targets.
• Manage the company's website and online marketplace accounts.
• Monitor online sales performance and prepare regular reports.
• Optimize product listings, pricing, promotions, and merchandising.
• Coordinate with Marketing to execute digital campaigns and promotional activities.
• Work closely with Supply Chain and Operations to ensure product availability and timely order fulfillment.
• Monitor website performance, conversion rates, and customer behavior, recommending improvements.
• Manage the online product catalogue and ensure content accuracy.
• Oversee customer service performance for online channels and resolve escalated customer issues.
• Manage relationships with e-commerce platforms, payment providers, and third-party partners.
• Ensure compliance with company policies and e-commerce best practices.

Skills

Analytical thinking

Leadership

Project management

E-commerce platforms

Education

Bachelor's degree in Business Administration, Marketing, E-Commerce, or related field

Tools

Shopify

Magento

WooCommerce

Job description

Who We Are

Maa-Althahab is a subsidiary brand of MAISON DE MAA Group, a leading fragrance brand in the Middle East and Africa. Founded in 2006, the company pursues innovative thinking in making unique global perfumes which match the lifestyles and personalities of all clients.

Overview

The E-Commerce Manager is responsible for managing and growing the company's online sales channels by developing e-commerce strategies, optimizing the customer journey, and ensuring the successful operation of the company's website and online marketplaces. The role focuses on increasing online sales, improving customer experience, and maximizing profitability.

Responsibilities

• Develop and implement the e-commerce strategy to achieve sales and profitability targets.
• Manage the company's website and online marketplace accounts.
• Monitor online sales performance and prepare regular reports.
• Optimize product listings, pricing, promotions, and merchandising.
• Coordinate with Marketing to execute digital campaigns and promotional activities.
• Work closely with Supply Chain and Operations to ensure product availability and timely order fulfillment.
• Monitor website performance, conversion rates, and customer behavior, recommending improvements.
• Manage the online product catalogue and ensure content accuracy.
• Oversee customer service performance for online channels and resolve escalated customer issues.
• Manage relationships with e-commerce platforms, payment providers, and third-party partners.
• Ensure compliance with company policies and e-commerce best practices.

Qualifications

• Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field.
• Minimum of 10 years of experience in e-commerce or digital sales, with at least 5 years in a managerial role.
• Experience with e-commerce platforms (Shopify, Magento, WooCommerce, etc.) and online marketplaces.
• Strong analytical, leadership, and project management skills.