E-Com Operations Jr. Specialist

FELLAS FOODS; Kadıköy; On-site; TRY 180,000 - 240,000; Full time

Job summary

FELLAS FOODS is seeking a detail-oriented E-Com Operations Jr. Specialist to manage end-to-end order fulfillment across marketplaces, our Shopify site, and retail channels. You will monitor orders, resolve integration errors, and ensure timely dispatch through cross-functional collaboration.

The role requires a Bachelor's degree, 2+ years in e-commerce ops, and strong analytical, planning, and communication skills. Experience with Trendyol/Hepsiburada and Entegra is a plus.

Qualifications

• Bachelor's degree in a relevant field.
• At least 2 years of experience in e-commerce or marketplace operations.
• Proficiency in seller panels of marketplaces such as Trendyol, Hepsiburada, and similar platforms.
• Strong command of MS Office applications.
• Good command of English.
• Strong analytical thinking, problem-solving, and results-oriented working skills.
• Excellent planning, organizational, and follow-up skills.
• High attention to detail, a strong sense of responsibility, and the ability to take initiative in operational processes.
• Effective communication and coordination with cross-functional teams and business partners.
• Experience with retail and quick-commerce channels such as Amazon Vendor, Getir, or Yemeksepeti is a plus.
• Experience with e-commerce integration platforms such as Entegra or similar solutions is a plus.

Responsibilities

• Monitor daily order flows across marketplaces, the Shopify website, and retail channels.
• Identify and promptly resolve errors in order, product, and inventory integrations.
• Identify marketplace orders approaching their shipping deadlines and proactively notify the relevant teams to ensure timely dispatch.
• Serve as the primary point of contact for e-commerce shipping and logistics operations.
• Coordinate with platforms, warehouses, and shipping carriers to resolve missing, incorrect, or delayed deliveries.
• Monitor and manage return, cancellation, and exchange processes.
• Regularly monitor inventory levels and request timely replenishment from the relevant teams for products approaching critical stock levels.
• Ensure inventory levels and pricing remain consistent across all sales platforms.
• Track store performance metrics, including late shipment rates, cancellation rates, and seller ratings, as well as changes in marketplace rules and policies.
• Prepare daily and weekly operational reports.
• Support commission, payment settlement, and invoice reconciliation processes.
• Coordinate with the Customer Experience team to ensure marketplace customer inquiries and messages are answered accurately and on time.

Skills

E-commerce operations

Analytical thinking

Planning and organizational skills

Communication and coordination

Problem-solving

Attention to detail

Initiative

English proficiency

Education

Bachelor's degree in a relevant field

Tools

MS Office

Shopify

Trendyol seller panel

Hepsiburada seller panel

Entegra / similar platforms

Job description

Our E-Commerce team manages end-to-end sales and operational processes across marketplaces, our website, and retail channels. We are looking for a detail-oriented and solution-driven E-Com Operations Jr. Specialist to join our growing team and ensure smooth operations throughout the entire order fulfillment journey, from order placement to delivery.

Qualifications

Bachelor's degree in a relevant field.

At least 2 years of experience in e-commerce or marketplace operations.

Proficiency in seller panels of marketplaces such as Trendyol, Hepsiburada, and similar platforms.

Strong command of MS Office applications.

Good command of English.

Strong analytical thinking, problem-solving, and results-oriented working skills.

Excellent planning, organizational, and follow-up skills.

High attention to detail, a strong sense of responsibility, and the ability to take initiative in operational processes.

Effective communication and coordination skills when working with cross-functional teams and business partners.

Experience with retail and quick-commerce channels such as Amazon Vendor, Getir, or Yemeksepeti is a plus.

Experience with e-commerce integration platforms such as Entegra or similar solutions is a plus.

Key Responsibilities

Order and Integration Management

Monitor daily order flows across all marketplaces, the Shopify website, and retail channels.

Identify and promptly resolve errors in order, product, and inventory integrations.

Identify marketplace orders approaching their shipping deadlines and proactively notify the relevant teams to ensure timely dispatch.

Shipping and Logistics Coordination

Serve as the primary point of contact for e-commerce shipping and logistics operations.

Coordinate with platforms, warehouses, and shipping carriers to resolve missing, incorrect, or delayed deliveries.

Monitor and manage return, cancellation, and exchange processes.

Inventory and Price Control

Regularly monitor inventory levels and request timely replenishment from the relevant teams for products approaching critical stock levels.

Ensure inventory levels and pricing remain consistent across all sales platforms.

Performance Monitoring and Reporting

Track store performance metrics, including late shipment rates, cancellation rates, and seller ratings, as well as changes in marketplace rules and policies.

Prepare daily and weekly operational reports.

Support commission, payment settlement, and invoice reconciliation processes.

Customer Communication

Coordinate with the Customer Experience team to ensure marketplace customer inquiries and messages are answered accurately and on time.