Director of E-Commerce and Digital Operations

DFN Technik GmbH | DieselFixNeuss; Beylikdüzü; Hybrid; TRY 500,000 - 800,000; Full time

Job summary

DieselFixNeuss seeks a Director of E-Commerce and Digital Operations to lead our Beylikdüzü office and multi-channel business across Europe. You will maintain momentum of an already thriving system through people, processes, data, and technology.

You will collaborate with the Board and German headquarters, oversee ecommerce channels, customer experience, reporting and digital operations, and balance automation with human touch in AI-driven communications.

Qualifications

• Fluent written and spoken English is required; German language is a plus.
• Proven leadership in e-commerce, marketplaces, or digital operations.
• Ability to draw insights from data to drive profitability and customer experience.
• Experience managing a team with clear goals, responsibilities and performance.

Responsibilities

• Lead Beylikdüzü office, e-commerce channels and digital operations to sustain momentum.
• Oversee profitability, inventory, returns, and customer experience across channels and geographies.
• Define processes and boundaries between automation and human intervention in AI-assisted communication.
• Develop automation initiatives and a reporting framework for board-level decisions.
• Evaluate new platforms and business opportunities using data and feasibility analysis.

Skills

Advanced English

German language (advantage)

E-commerce leadership

Multichannel sales

Job description

Director of E-Commerce and Digital Operations

Can you take a well-functioning system into the future while maintaining its rhythm?

DieselFixNeuss is an international e-commerce company headquartered in Germany that has been operating in the automotive spare parts sector since 2009. We serve customers across Europe through our own websites and various online marketplaces.

• More than 510,000 products sold through international marketplaces and our own e-commerce platforms
• Approximately 27,000 followers and 99.9% positive customer feedback on eBay
• A Trustpilot rating of 4.5 out of 5 based on more than 4,200 reviews

Today, we are not trying to build a system that generates sales. The system is already working, and the company is growing strongly. In this role, we expect you to first understand the existing structure and make its momentum sustainable through people, processes, data and technology.

Why does this role exist?

In this role, you will take overall responsibility for managing the Beylikdüzü office, e-commerce channels and digital operations, ensuring the continuity of our strong existing organisation while guiding its development.

The results we expect from you in the first year

• Clear duties, responsibilities and decision-making authority within the Beylikdüzü team; critical tasks carried out through defined processes.
• Uninterrupted maintenance of our strong existing sales and customer satisfaction performance.
• Monitoring channel, country and product performance through profitability, inventory, returns and customer experience alongside revenue.
• Establishing the right boundaries between automation and human intervention in AI-assisted customer communication.
• Developing automations that save time and reduce errors in repetitive tasks, and a reporting framework that supports the Board of Directors’ decisions.
• Evaluating new platforms and business opportunities through data and feasibility analysis rather than intuition.

In this position, you are not expected to engage in direct selling or active customer acquisition. Your success will be measured by how effectively you manage and develop our strong existing organisation.

This role is right for you if

• You can conduct written and verbal business communication in English at an advanced level. Knowledge of German is an advantage.
• You have strong managerial experience in at least one of the following environments: e-commerce, marketplaces, digital operations or multichannel sales.
• You have managed a team’s goals, responsibilities and performance.
• You draw insights from data and evaluate commercial success in terms of profitability and customer experience as well as revenue.
• You prefer to understand a functioning system first and then intervene where needed, rather than changing it immediately.
• You view artificial intelligence and automation as tools for solving real business problems rather than as a trend.
• You combine a strategic perspective with daily operations and can explain the rationale behind your decisions.
• You have the leadership maturity to work closely with the Board of Directors and make decisions within your scope of responsibility.

Scope of responsibility and working model

• You will manage the team at the Beylikdüzü office and the e-commerce, customer experience, reporting and digital operations conducted there.
• You will not be responsible for the administrative management of the production facility in Tuzla or overseas offices; you will work in coordination with the relevant departments.
• You will work under a hybrid model.
• You will work closely with the Board of Directors and communicate regularly with the German headquarters.

If you would like to take over the management of a proven e-commerce operation and carry its current momentum forward through data, technology and strong team management, we would like to meet you.