Director, Communications & Crisis Management

Coca-Cola Co; Fatih; On-site; TRY 1,000,000 - 1,800,000; Full time

Job summary

The Coca-Cola Co in Istanbul, Turkey is seeking a Director of Communications & Crisis Management to lead internal and external communications, oversee crisis response, and drive community initiatives in the Eurasia/Middle East region. This senior role collaborates with global teams, suppliers, and local leaders to ensure consistent messaging and proactive crisis readiness.

Ideal candidates bring a decade of communications leadership, exceptional storytelling, and a track record in public affairs

Qualifications

• Bachelor’s or Master’s degree in Mass Communications or a related field.
• Minimum of 10 years of relevant professional experience.
• Exceptional writing and storytelling skills with the ability to craft compelling narratives, executive communications, and strategic messaging across multiple formats and audiences.

Responsibilities

• Leads the development, creation and implementation of project-based communications (internal and external) ensuring plans align with regional strategies and global narrative.
• Coordinates with global communications teams, marketing partners and bottling partners to ensure consistency of plans and messaging.
• Manages the Incident Management & Crisis Response protocol, conducting regular simulations and updating response playbooks with cross-functional alignment.
• Leads external crisis management initiatives and supports regional leadership to protect company reputation.
• Drives Community Impact initiatives across the OU, aligning with global frameworks and local priorities including youth empowerment and water stewardship.

Skills

Crisis management

Strategic communications

Executive communications

Public affairs

Storytelling

Education

Bachelor's or Master’s degree in Mass Communications or related field

Job description

## Director, Communications & Crisis ManagementApply: Turkey - Istanbul: Full time: Posted Today: R-147746**Job Description Summary:****Position Overview:**Delivers internal and external communications and related programs and initiatives within assigned segments and/or geographies; leads communications to support Company's business objectives with key audiences.Ensures consistency of communications and public affairs strategies; researches and recommends strategic projects, partnerships and community relations; builds and sustains community relations through public consultation and negotiation.Individual contributor who guides others in resolving complex issues in specialized area based on existing solutions and procedures; works independently with guidance only in the most complex situations. **Function Related Activities/Key Responsibilities:*** Leads the development, creation and implementation of project-based communications (internal and external) ensuring plans are fully synchronized with EME OU (Eurasia Middle East Operating Unit) strategies and Global narrative.* Develops and initiates strategies and content to drive measurable value for the business both through internal employee engagement and external communications.* Coordinates with global communications teams, marketing teams, bottling partners and other functions to ensure consistency of plans and messaging.* Manages the OU's IMCR (Incident Management & Crisis Response) protocol, serving as the PACS crisis management coordinator; ensures crisis preparedness through regular simulations, updated response playbooks, and cross-functional alignment with legal, public affairs, and bottling partners.* Manage proactively external crisis that impacts the reputation of the company together with local business leaders. Anticipates and resolves issues through effective crisis communications support and/or surge capacity mechanisms in the event of a crisis in a region.* Drives Community Impact project management across the OU, coordinating the design, execution, and measurement of community-focused initiatives, ensures alignment with global frameworks and local market priorities including youth empowerment and water stewardship.**Requirements:** Bachelor’s or Master’s degree in Mass Communications or a related field.Minimum of 10 years of relevant professional experience.**Functional Skills:*** Lead an integrated approach to the development and implementation of internal and external communications plans that advance awareness of the company’s business strategy and impact internally and externally.* Exceptional writing and storytelling skills with the ability to craft compelling narratives, executive communications, and strategic messaging across multiple formats and audiences.* The role plays a key role in crisis management efforts.**Skills:****Location(s):**Türkiye**City/Cities:**Istanbul**Travel Required:**00% - 25%**Relocation Provided:**No**Job Posting End Date:**October 29, 2026**Our Purpose and Growth Culture:**We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.