Digital Consumer Services Senior Specialist

Vodafone; Fatih; Hybrid; TRY 900,000 - 1,500,000; Full time

Benefits offered by this job

Flexible benefits

Hybrid kit

Ergonomic allowance

Meal voucher

Transport allowance

Counselling hotline

Private health insurance

Discounts

Job summary

Vodafone is seeking a bold commercial leader to take Device Services beyond a product and make it a seamless part of the FLEX world and customer experience. You will own the end-to-end journey, translate market insights into growth strategies, and partner with multiple teams to drive revenue and customer value.

The role emphasizes data-driven decision making, forecasting, and a test-and-learn mindset to continuously improve results and CX.

Qualifications

• Proven track record in driving product growth, sales and GTM strategies.
• Strong customer experience mindset and design focus.
• Experience managing cross-functional stakeholders and delivering growth.

Responsibilities

• Own end-to-end device services journey from vision to commercial strategy and adoption.
• Translate customer needs and market insights into scalable growth plans.
• Build and optimize sales funnel and channel playbook to drive attachment and revenue.
• Lead commercial propositions and align with stakeholders to deliver measurable results.
• Create data-driven forecasts, dashboards and growth action plans (sales, ARPU, churn).
• Foster test-and-learn culture to improve CX and commercial outcomes.
• Partner with Finance, Data, CX, Tech, Legal, Marketing, Channels and Vendors.

Skills

Commercial leadership

Product growth

Sales

Go-to-market

Customer experience

Job description

Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What You’ll Do

Impact. Growth. Ownership.

At Vodafone, we're looking for a bold commercial leader to take Device Services beyond a product and make it seamless part of the FLEX world and customer experience. We are looking for the one who get things done!

• Own the end-to-end journey of device services from product vision to commercial strategy to customer adoption
• Translate customer needs, market insights and competitive dynamics into scalable growth strategies
• Build & optimize the sales funnel & channel playbook, driving attachment, retention, and revenue
• Lead commercial propositions, align with stakeholders, and turn strategy into measurable results
• Create data-driven forecasts, performance dashboards, and growth action plans (Sales, revenue, churn, ARPU, attachment)
• Champion test-and-learn culture, continuously improving customer experience and commercial outcomes
• Partner seamlessly with cross-functional teams (Finance, Data, CX, Tech, Legal, Marketing, Channels and Vendors)
• Act as a primary point of contact for commercial propositions, align with stakeholders and follow up defined actions
• Prepare monthly forecasts & propose relevant actions

Who You Are

• A commercial powerhouse with a proven track record in product growth, sales, go-to-market and customer experience
• Strong product mindset: you understand lifecycle, adoption and what makes customers stick
• Customer-obsessed - experience design and CX optimization are second nature to you
• Skilled at managing complex stakeholder ecosystems, aligning diverse teams towards one goal
• Analytical yet creative - you thrive on data but also know whento trust instinct
• Experienced in telecom, fintech, or other fast-paced industries where growth and agility are key
• Highly proactive, resillient, and driven - a true self-starter who makes things happen!

Not a perfect fit?

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's In It For You

We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy! If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

YouTube: https://www.youtube.com/user/VFTurkiye

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.