Digital Banking Experience Architect

ColendiBank

Fatih

On-site

TRY 350,000 - 520,000

Full time

3 days ago

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Job summary

ColendiBank is seeking a Customer Experience & Process Designer to design and optimize end-to-end banking processes with a focus on efficiency, scalability and customer experience. Collaborate with Business Process Design, UX/UI, Service Design, product, technology and operations to build scalable, resilient digital banking operating models and seamless customer journeys across the organization.

You will help translate business needs into optimized flows that scale with growing transaction

Qualifications

Bachelor’s degree in Industrial Engineering, Business Administration, Management Engineering, MIS or related fields.
5–10 years of experience in business process design, BPM or transformation initiatives.
Experience in banking, fintech or financial services environments
Strong knowledge of process modeling methodologies (BPMN, process mapping, customer journey mapping)
Lean, Agile, Six Sigma or continuous improvement methodologies
Experience in digital banking, large-scale service environments or operational transformation initiatives is highly preferred
Strong analytical thinking and problem-solving capabilities
Ability to coordinate multiple stakeholders and cross-functional initiatives
Strong communication and presentation skills
Advanced English proficiency

Responsibilities

Design and optimize end-to-end banking processes across digital channels, operational flows and customer journeys
Conduct as-is process analysis and design scalable to-be processes, identifying efficiency, automation and improvement opportunities
Identify process bottlenecks, operational risks and scalability constraints within banking services
Lead process reengineering and improvement initiatives to enhance operational efficiency, service quality and digital capabilities
Develop process architectures and standardized process frameworks across channels, products and operational units
Design resilient operational processes capable of supporting large-scale customer and transaction volumes
Identify automation opportunities to reduce manual operations and increase operational efficiency
Leverage operational data and performance insights to identify process inefficiencies and drive continuous improvement
Collaborate closely with UX/UI and Service Design teams to align customer journeys with operational and system processes
Work closely with technology, product and operations teams to translate business requirements into efficient and scalable process flows
Coordinate with technology teams and external stakeholders for process improvements, automation initiatives and new service implementations
Ensure designed processes are aligned with banking regulations and internal governance standards
Structure transformation initiatives, define workstreams and coordinate cross-functional teams
Facilitate stakeholder alignment workshops with business, operations and technology teams
Define process KPIs and performance metrics to monitor efficiency, service quality and operational performance
Monitor the business impact of implemented process improvements and drive continuous optimization
Follow digital banking trends, technology developments and industry best practices to identify new process improvement opportunities