Customer Service Representatives (G)

InnovateLearn Collective; Süleymanpaşa; On-site; TRY 30,000 - 40,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive salary

Performance bonuses

Private health insurance

Public holiday perks

Job summary

A leading technology retailer is seeking Customer Service Representatives who are fluent in German. This remote position, based in Turkey, involves providing support to customers in Germany and Austria via inbound calls. Responsibilities include handling inquiries about store locations, complaints, and product availability. The role offers a competitive salary with performance bonuses of up to 20%. Join a stable project that values growth and career development opportunities.

Qualifications

• Ability to provide excellent customer support via calls.
• Fluency in German is mandatory for this role.
• Willingness to work flexible hours in a rotating shift schedule.

Responsibilities

• Support customers via inbound calls.
• Handle common inquiries regarding store locations, complaints, and product availability.
• Participate in team meetings and celebrations.

Skills

German fluency (C1/C2)

Customer service skills

Communication skills

Job description

About the job Customer Service Representatives (G)

Work From Home as a Customer Service Representative (German Fluency)

Do you speak German fluently (C1/C2) and want to build your career with one of Europe'sleading technology retailers?

We're hiring Customer Service Representativesfor one of ourleading technology retailers,supporting customers in Germany and Austria!

What You'llDo

• Provide support to customers via inbound calls (emails may be added later).
• Handle common inquiries such as:
  • Store locations.
  • Online returns.
  • Complaint management.
  • Checking product stock in stores.
  • Product reservations (IBS).
• Deliver excellent service, contributing to high customer satisfaction.
• Join a long-standing, stable project with a low turnover rate.
• Be part of team meetings, feedback sessions, and special day celebrations.

Why You'llLove This Job

• Remote work from anywhere in Turkey.
• Competitive salary & performance bonuses earn extra with up to 20% bonus.
• Stable and established project strong team culture and career opportunities.
• Growth & development one-on-one mentoring, career coaching, and promotion paths.
• Public holiday perks shifts on official holidays paid x2 by law.

Salary & Benefits

• Quality Bonus: Up to 20% of salary (valid until end of 2025).
• Private Health Insurance: Provided via Mapfre (employee only).

Work Schedule

• Rotating shifts:
• 09:0018:00
• 10:0019:00
• 11:0020:00
• 12:0021:00
• 13:0022:00
• Split shift: 09:0013:00 / 18:0023:00 (every 78 weeks, with 2 days off, includingone weekend day).
• Breaks: 1 hour daily (within 9-hour schedule).
• Days off: Sunday + 1 variable day.

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Hours: 09:0018:00 / 10:0019:00.
• Format: Online.
• Attendance is mandatory.

Requirements

• Located in Turkey, able to work from home.

Apply now and join theteam where stability, growth, andinternational experience await!