Customs Management Professionals

Trendyol Group; Fatih; Hybrid; TRY 280,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

FlexBenefits budget

Well-being support

Training allowance

Ownership from day one

International team

Growth opportunities

Team rituals and events

Job summary

Trendyol Group is seeking a Customs Operations Specialist to oversee international trade activities and ensure compliance with local regulations and AEO standards.

You will manage customs declarations, monitor KPIs, and drive automation projects across the supply chain, collaborating with internal teams and external auditors to minimize risk and boost efficiency. The role requires 2–3 years in customs operations, strong English communication, and willingness to travel.

Qualifications

• Strong knowledge of customs regulations, tariff classification, and import/export procedures.
• Experience in customs operations or trade compliance.
• Excellent written and verbal communication in English.
• Analytical mindset with problem-solving abilities.
• Willingness to travel and be available 24/7 for issues.

Responsibilities

• Ensure compliance with local customs regulations and internal policies.
• Monitor AEO requirements, audits, and related processes.
• Track changes in international trade regulations and inform teams.
• Prepare accurate customs declarations in line with legislation.
• Develop KPIs to improve clearance performance and service quality.
• Lead customs-related automation projects and SOP updates.
• Coordinate responses for internal and external customs audits.
• Analyze data and prepare regular reports and dashboards.
• Act as primary contact for customs issues and regulatory compliance.

Skills

English proficiency

Analytical skills

Problem-solving

Willingness to travel

24/7 availability

Education

Bachelor's degree in Business Administration, International Trade, Logistics, Law, Economics, or related field

Job description

At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team.

About The Role

In this role, you will ensure our international trade operations run smoothly and in full compliance with local customs regulations and AEO standards. You will oversee the accuracy of customs declarations, track operational KPIs to boost efficiency, and mitigate compliance risks. Additionally, you will lead customs-related automation projects and act as the primary contact for internal teams and external customs audits.

Your Main Responsibilities

• Ensure compliance with local customs regulations, trade compliance requirements, and internal company policies.
• Monitor AEO requirements, organize audit processes, and support customs audits.
• Track changes in international trade regulations and actively contribute to related business processes.
• Ensure that customs declarations are prepared accurately, completely, and in full compliance with customs legislation, and perform the necessary controls.
• Monitor customs clearance performance and develop KPIs to improve operational efficiency and service quality.
• Monitor day-to-day foreign trade operations across the supply chain and provide guidance to relevant departments in line with customs regulations.
• Identify customs risks, investigate operational issues, and implement corrective and preventive actions.
• Lead customs-related projects, including automation initiatives, system enhancements, and SOP development.
• Monitor regulatory changes and assess their operational and financial impact on the business.
• Support internal and external customs audits by preparing documentation, coordinating stakeholders, and ensuring timely responses.
• Analyze customs data and prepare regular reports, dashboards, and management presentations.
• Act as the primary contact for customs-related issues and ensure regulatory compliance.

Qualities We’re Looking for

• Bachelor’s degree in Business Administration, International Trade, Logistics, Law, Economics, or a related field.
• 2-3 years of experience in customs operations, international trade, trade compliance, or customs consulting.
• Strong knowledge of customs regulations, customs valuation, tariff classification, rules of origin, and import/export procedures.
• Excellent written and verbal communication skills in English.
• Excellent analytical and problem-solving skills with a results-oriented mindset.
• Willingness to travel as needed and be available 24/7 to address customs-related issues.

What We Offer

- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.

- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.

- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.

- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.

- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands‑on experience, and grow with the support of expert guidance and global mentoring.

- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.