Customer Value Management Team Member

Allianz; Fatih; Hybrid; TRY 180,000 - 210,000; Full time

Benefits offered by this job

Yearly bonus

Transportation

Life insurance

Pension & health insurance

Meal Allowance

School leave days

Job summary

Allianz Türkiye, Müşteri Değer Yönetimi Takımı’na katılacak bir üyeyi arıyor. Görev, CRM, müşteri iletişimi ve kampanya yönetimi konularında uzmanlık gerektirir; ayrıca veri analitiği ve raporlama becerileri de beklenir.

Hybrid çalışma modeliyle esnek çalışma imkanı sunulur. Avrupa ölçeğinde lider konumunda olan fi̇rmada, sigorta sektörü hakkında güçlü bilgi ve MS Office yetkinliği önemlidir.

Qualifications

• CRM, müşteri iletişimi, kampanya yönetimi ve pazarlama teknolojileri konularında deneyim.
• Sigorta sektöründeki gelişmeler ve trendler hakkında güçlü bilgi.
• MS Office uygulamalarında yeterlilik ve raporlama becerileri.

Responsibilities

• E-posta, SMS ve diğer müşteri iletişim kanallarında yapılan iletişimleri müşteri deneyimi ve markalama diliyle değerlendirip raporlama/analiz ile geliştirilmesine katkı sağlamak.
• CRM, MarTech ve mevcut teknolojik yetkinlikleri kullanarak müşteri iletişim süreçlerini daha verimli, güvenli ve sürdürülebilir hale getirmek.
• Farklı ekiplerden gelen müşteri iletişim isteklerini incelemek, gerekli yönlendirmeleri yapmak ve süreci baştan sona takip etmek.

Skills

CRM & Marketing tech

Data analytics

AI & ChatGPT

MS Office

Travel readiness

Driver's license

Insurance industry knowledge

Reporting & analytics

Education

Bachelor’s degree in a relevant field

Job description

"Would you like to take your place in Allianz, which is the choice of those who care for tomorrow?"

The Allianz Group is one of the world's leading insurers and asset managers with more than 159 thousand employees and more than 122 million private & corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index.

Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.

We believe in the power of diversity and inclusion, in mutual respect and support. We are committed to ensure that our employees work in an environment that is inclusive and that everyone is treated with dignity and respect. We are constantly working on creating a workplace at which you can feel at home.

At Allianz Turkey we proud to be recognized as a "Great Place To Work" and chosen as a top company of business world at 8 times by Capital Magazine.

What do we expect you to bring?

• Bachelor’s degree in a relevant field.
• Experience in CRM, customer communication, campaign management, and marketing technologies.
• Strong knowledge of developments and trends in the insurance industry.
• Strong reporting and data analysis skills.
• Proficiency in MS Office applications.
• Systematic and well-organized working skills.
• Willingness and ability to travel.
• Class B driver’s license.
• Knowledge of artificial intelligence (AI), data analytics, data intelligence, AI/data strategy, and ChatGPT.

How can you make an impact?

• Evaluating the communications made via e-mail, SMS and other customer communication channels in accordance with the customer experience, brand language and marketing approach, tracking their effectiveness and contributing to their development through reporting/analysis.
• Making use of CRM, MarTech and existing technological capabilities to carry out customer communication processes in a more efficient, secure and sustainable way; to contribute to the improvement of processes and the implementation of new communication capabilities.
• Reviewing customer communication requests from different teams, making the necessary referrals and following the communication process from end to end.
• Taking an active role in project and development studies for customer communication and marketing processes; supporting analysis, user acceptance tests and live transition processes.
• To contribute to the establishment of common standards in customer communication processes and the development of processes by working in coordination with relevant business units, marketing, technology and other stakeholders.

What we will offer you?

• Working in Green certificated Allianz Tower / Allianz Kampüs with modern work spaces, gym & social areas.
• Working in agile, flexible, digital and social culture
• Flexible working hours
• Working 40 hours a week
• Hybrid working
• Flex summer (July - August)
• Part time working

Benefits

• Yearly bonus
• Transportation
• Life insurance
• Employer sponsored pension & Family included health insurance
• Meal Allowance (Cash/monthly)
• Rights:
• School Report Day (Half Day) & First Day of school (Half Day)
• Allianz day off
• Birthday day off
• Paternity Leave - 30 days
• Marriage Leave - 5 days
• After 4 years of work, having extra one day annual leave each year (up to 26 days)

And there is much more!

Customer Value Management Team Member

While you await news from us, we would like to share a playlist with you to help you enjoy your time. https://open.spotify.com/playlist/1Zx2if289cAz4WClmUvsL5?si=b48f678f66424584

This is Allianz, Life is Different in Here!

#TutkuylaYürüyenlerinYolu #LetsCareForTomorrow #AllianzTürkiye

Please find the clarification text created within the scope of the processing of your personal data within the scope of the Law on the Protection of Personal Data in the link below.

https://www.allianz.com.tr/tr_TR/faydali-bilgiler-ve-linkler/is-basvurulari-kapsaminda-iletilen-kisisel-verilerin-islenmesi-hakkinda-aydinlatma.html