Customer Solutions & Quality Process Leader

Saint-Gobain Weber Türkiye; Konak; Hybrid; TRY 500,000 - 900,000; Full time

Benefits offered by this job

Hybrid working options

Career development opportunities

Global organization

Job summary

Saint-Gobain Weber Türkiye seeks a Customer Solutions Process Manager to lead and continually improve the end-to-end customer complaint process. You will work with Product Management, R&D, Quality Control, Sales, and field teams to identify root causes and drive actionable improvements across products and processes.

This role emphasizes cross-functional collaboration, data-driven problem solving, and adherence to ISO 10002 standards, with travel for site visits and investigations as required.

Qualifications

• Bachelor's degree in Engineering, Construction Materials, Chemical Engineering, Civil Engineering, or related discipline.
• Minimum 7 years of relevant experience, preferably in Construction Chemicals.
• Strong technical knowledge of construction chemicals and their applications.
• Experience with complaint management systems, corrective and preventive actions, and quality management processes.
• Excellent analytical thinking, problem-solving, communication, and stakeholder management skills.
• Customer-focused mindset with strong process management and organizational skills.
• Willingness to travel for customer visits and technical investigations.
• Professional proficiency in English is preferred.

Responsibilities

• Manage end-to-end customer complaint process with timely, accurate resolutions.
• Coordinate cross-functional teams to accelerate resolution and maintain customer satisfaction.
• Monitor complaint KPIs, analyze trends, and lead continuous improvement initiatives.
• Ensure ISO 10002 compliance and support certification continuity as Management Representative.
• Coordinate technical investigations with Quality Control and prepare technical assessment reports.
• Collaborate with Product Management, R&D and field teams to implement corrective actions and improve processes.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder management

Travel willingness

Education

Bachelor's degree in Engineering or related field

Tools

QDMS

Complaint management software

Job description

Saint-Gobain Weber Türkiye seeks a Customer Solutions Process Manager to lead and continually improve the end-to-end customer complaint process. You will work with Product Management, R&D, Quality Control, Sales, and field teams to identify root causes and drive actionable improvements across products and processes.

This role emphasizes cross-functional collaboration, data-driven problem solving, and adherence to ISO 10002 standards, with travel for site visits and investigations as required.