Customer Quality Manager

DöhlerGroup; Karesi; On-site; TRY 350,000 - 520,000; Full time

Job summary

Döhler Turkey is seeking a Customer Quality Manager for the Marmara Plant to lead customer quality programs and uphold product standards across key accounts.

You will manage customer complaints, conduct root cause analyses, drive CAPA, monitor quality KPIs, and coordinate audits with cross-functional teams to ensure continuous improvement and strict adherence to customer requirements.

Qualifications

• Bachelor's Degree in Food Engineering.
• Min. 5 years of quality experience in the food industry.
• Experience in customer quality and complaint management.
• Knowledge of FSSC 22000, BRCGS, IFS and ISO 9001 standards.
• Experience with 8D, CAPA and continuous improvement tools.
• Excellent verbal and written skills in English.
• Good knowledge of MS Office and SAP.
• Preferably residing in or willing to relocate to Balıkesir.

Responsibilities

• Manage customer complaints and quality requests.
• Conduct root cause analyses and lead CAPA actions.
• Coordinate quality issue resolution with cross-functional teams.
• Monitor customer quality KPIs and prepare reports.
• Support customer audits and follow up action plans.
• Ensure compliance with customer-specific requirements.
• Analyze quality data and identify improvement opportunities.
• Drive continuous improvement initiatives.
• Serve as the main quality contact for assigned customers.
• Promote a strong customer and quality focus across the organization.

Skills

Quality management

Customer quality

CAPA

8D

Continuous improvement

English proficiency

Education

Bachelor's Degree in Food Engineering

Tools

SAP

MS Office

Job description

QUALIFICATIONS AND JOB DESCRIPTION

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us. We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Döhler Turkey is looking for an \"Customer Quality Manager\" to be employed in our Marmara Plant with following qualification

Your Role

• Manage customer complaints and quality requests.


• Conduct root cause analyses and lead CAPA actions.


• Coordinate quality issue resolution with cross-functional teams.


• Monitor customer quality KPIs and prepare reports.


• Support customer audits and follow up action plans.


• Ensure compliance with customer-specific requirements.


• Analyze quality data and identify improvement opportunities.


• Drive continuous improvement initiatives.


• Serve as the main quality contact for assigned customers.


• Promote a strong customer and quality focus across the organization.

Your Profile

• Bachelor's Degree in Food Engineering


• Min. 5 years of quality experience in the food industry.


• Experience in customer quality and complaint management.


• Knowledge of FSSC 22000, BRCGS, IFS and ISO 9001 standards.


• Experience with 8D, CAPA and continuous improvement tools.


• Excellent verbal and written skills in English,


• Good knowledge of MS Office and SAP,


• Preferably residing in or willing to relocate to Balıkesir.