Quality Operations Leader - CAPA, Audits & Analytics

Pfizer; Fatih; Hybrid; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Global exposure

Job summary

Pfizer Turkey is seeking a Quality Operations Services Manager to oversee end-to-end Quality Management and Commercial Quality services from the Istanbul delivery center. You will lead governance, CAPA, audits, and reporting, driving data-driven decisions and continuous improvement in a global context.

The role requires collaboration with regional stakeholders, onboarding new services, establishing scalable processes, and delivering compliant, high-quality service in a hybrid working model.

Qualifications

• Bachelor's degree in Life Sciences, Social Sciences, Business, Analytics, or a related field.
• Minimum 3 years of experience in pharmaceutical quality, compliance, operations, service delivery, or other regulated environments.
• Experience supporting Quality Events, investigations, CAPA management, audit remediation, quality oversight, or related quality processes.
• Experience managing operational services and stakeholder engagement.
• Strong data, reporting, dashboards, and analytics skills.

Responsibilities

• Lead delivery of Quality Management and Commercial Quality operational services.
• Manage workload, service performance, priorities, risks, and escalations.
• Ensure services are delivered in accordance with Pfizer quality standards, procedures, and timelines.
• Serve as the primary operational point of contact for stakeholders and service governance activities.
• Lead onboarding of new Commercial Quality operational services transitioning from external vendors into the Istanbul service model.
• Establish scalable operational processes, service documentation, governance, and performance measures for newly onboarded services.
• Oversee the operational support for Quality Events, investigations, CAPA management, and audit remediation.
• Create, maintain, and enhance dashboards, reports, and data visualizations supporting CQ operations.

Skills

Stakeholder management

Communication

Influencing

Analytical thinking

Problem solving

Organizational skills

Self-motivated

Independent work

Leadership by influence

English proficiency

Education

Bachelor's degree in Life Sciences, Social Sciences, Business, Analytics, or related field

Job description

Pfizer Turkey is seeking a Quality Operations Services Manager to oversee end-to-end Quality Management and Commercial Quality services from the Istanbul delivery center. You will lead governance, CAPA, audits, and reporting, driving data-driven decisions and continuous improvement in a global context.

The role requires collaboration with regional stakeholders, onboarding new services, establishing scalable processes, and delivering compliant, high-quality service in a hybrid working model.