Customer Service Representatives (G)

InnovateLearn Collective; Marmara Bölgesi; Remote; TRY 279,000 - 446,000; Full time

Benefits offered by this job

Performance bonuses up to 20%

Private health insurance

Public holiday shifts paid x2

One-on-one mentoring

Job summary

A leading technology retailer is seeking a Customer Service Representative fluent in German to provide exceptional support to customers in Germany and Austria. This remote position offers a competitive salary, performance bonuses, and ample opportunities for growth in a stable project environment. Ideal candidates will have excellent communication skills, a customer-centric mindset, and reside in Turkey, where they can work from home. Join us and enjoy a supportive team culture with training and mentoring.

Qualifications

• Must be fluent in German (C1/C2).
• Located in Turkey and able to work remotely.
• Experience in customer service preferred.

Responsibilities

• Provide support to customers via inbound calls.
• Handle inquiries regarding store locations, online returns, and complaints.
• Contribute to customer satisfaction.
• Join a long-standing, stable project with a low turnover rate.
• Be part of team meetings, feedback sessions, and special day celebrations.

Skills

Fluent German (C1/C2)

Customer support experience

Strong communication skills

Job description

About the job Customer Service Representatives (G)

Work From Home as a Customer Service Representative (German Fluency)

Do you speak German fluently (C1/C2) and want to build your career with one of Europe'sleading technology retailers?

We're hiring Customer Service Representativesfor one of ourleading technology retailers,supporting customers in Germany and Austria!

What You'llDo

• Provide support to customers via inbound calls (emails may be added later).
• Handle common inquiries such as:
  • Store locations.
  • Online returns.
  • Complaint management.
  • Checking product stock in stores.
  • Product reservations (IBS).
• Deliver excellent service, contributing to high customer satisfaction.
• Join a long-standing, stable project with a low turnover rate.
• Be part of team meetings, feedback sessions, and special day celebrations.

Why You'llLove This Job

• Remote work from anywhere in Turkey.
• Competitive salary & performance bonuses earn extra with up to 20% bonus.
• Stable and established project strong team culture and career opportunities.
• Growth & development one-on-one mentoring, career coaching, and promotion paths.
• Public holiday perks shifts on official holidays paid x2 by law.

Salary & Benefits

• Quality Bonus: Up to 20% of salary (valid until end of 2025).
• Private Health Insurance: Provided via Mapfre (employee only).

Work Schedule

• Rotating shifts:
• 09:0018:00
• 10:0019:00
• 11:0020:00
• 12:0021:00
• 13:0022:00
• Split shift: 09:0013:00 / 18:0023:00 (every 78 weeks, with 2 days off, includingone weekend day).
• Breaks: 1 hour daily (within 9-hour schedule).
• Days off: Sunday + 1 variable day.

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Hours: 09:0018:00 / 10:0019:00.
• Format: Online.
• Attendance is mandatory.

Requirements

• Located in Turkey, able to work from home.

Apply now and join theteam where stability, growth, andinternational experience await!