Customer Service Representatives (G)

InnovateLearn Collective; Ortahisar; Remote; TRY 134,000 - 179,000; Full time

Benefits offered by this job

Competitive salary & performance bonuses

Private health insurance

Public holiday perks

Job summary

A leading technology retailer is seeking Customer Service Representatives fluent in German to support customers in Germany and Austria. The role involves providing excellent service via inbound calls, handling inquiries, and contributing to customer satisfaction. This remote position, available to candidates in Turkey, offers a competitive salary, performance bonuses, and opportunities for growth. Join a stable project with a strong team culture and benefit from one-on-one mentoring and career development.

Qualifications

• Fluent in German (C1/C2) is essential for supporting customers.
• Experience in customer service is a plus.

Responsibilities

• Provide support to customers via inbound calls.
• Handle inquiries about store locations and online returns.
• Deliver excellent customer service to enhance satisfaction.
• Participate in team meetings and feedback sessions.

Skills

Fluent German (C1/C2)

Customer service skills

Communication skills

Job description

About the job Customer Service Representatives (G)

Work From Home as a Customer Service Representative (German Fluency)

Do you speak German fluently (C1/C2) and want to build your career with one of Europe'sleading technology retailers?

We're hiring Customer Service Representativesfor one of ourleading technology retailers,supporting customers in Germany and Austria!

What You'llDo

• Provide support to customers via inbound calls (emails may be added later).
• Handle common inquiries such as:
  • Store locations.
  • Online returns.
  • Complaint management.
  • Checking product stock in stores.
  • Product reservations (IBS).
• Deliver excellent service, contributing to high customer satisfaction.
• Join a long-standing, stable project with a low turnover rate.
• Be part of team meetings, feedback sessions, and special day celebrations.

Why You'llLove This Job

• Remote work from anywhere in Turkey.
• Competitive salary & performance bonuses earn extra with up to 20% bonus.
• Stable and established project strong team culture and career opportunities.
• Growth & development one-on-one mentoring, career coaching, and promotion paths.
• Public holiday perks shifts on official holidays paid x2 by law.

Salary & Benefits

• Quality Bonus: Up to 20% of salary (valid until end of 2025).
• Private Health Insurance: Provided via Mapfre (employee only).

Work Schedule

• Rotating shifts:
• 09:0018:00
• 10:0019:00
• 11:0020:00
• 12:0021:00
• 13:0022:00
• Split shift: 09:0013:00 / 18:0023:00 (every 78 weeks, with 2 days off, includingone weekend day).
• Breaks: 1 hour daily (within 9-hour schedule).
• Days off: Sunday + 1 variable day.

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Hours: 09:0018:00 / 10:0019:00.
• Format: Online.
• Attendance is mandatory.

Requirements

• Located in Turkey, able to work from home.

Apply now and join theteam where stability, growth, andinternational experience await!