Customer Service Representative

Medtronic; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Medtronic is seeking a Customer Service Representative in Istanbul to support order processing, inquiries, and issue resolution across the customer journey. You will work with Sales, Relational Customer Care, Supply Chain and Finance to ensure timely delivery and accurate invoicing, while maintaining documentation and compliance.

The role requires a Bachelor's degree and experience in customer-facing roles, with fluency in Turkish and strong English skills, and familiarity with SAP or other ERP

Qualifications

• Bachelor's degree or equivalent qualification.
• Experience in customer service, order management, operations or a similar role.
• Fluency in Turkish and good command of English (written and spoken).
• Proficient with Microsoft Office applications.
• Ability to work accurately with transactional data and manage multiple requests.

Responsibilities

• Receive, review and process customer orders and requests accurately via SAP and electronic channels.
• Validate order information and customer-specific requirements for accurate processing.
• Handle returns, invoicing and other order-related requests per established processes.
• Process order changes and corrections based on customer, Sales or operational needs.
• Coordinate with teams to support timely resolution of urgent/non-standard orders.
• Collaborate with Customer Care, Sales, Supply Chain, Finance to ensure timely delivery and customer satisfaction.
• Maintain accurate order documentation and archive relevant requests and approvals.

Skills

Turkish language

English proficiency

Microsoft Office

Data handling

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Customer Care & Order Operations supports Medtronic customers, healthcare providers and internal teams by ensuring efficient order processing, managing customer inquiries and supporting issue resolution throughout the customer journey. The function works closely with commercial and operational teams to provide reliable, efficient and customer-focused service.

The Customer Service Representative plays a key role in ensuring smooth and accurate execution of transactional Customer Care activities, including order processing, returns, invoicing and issue resolution. The role works closely with customers and internal partners, including Sales, Relational Customer Care, Supply Chain and Finance, to ensure timely execution, resolve operational issues and support positive customer experience.

Primary Responsibilities

• Receive, review and process customer orders and requests accurately and efficiently through SAP and applicable electronic channels.
• Validate order information and customer-specific requirements to ensure appropriate and accurate order processing.
• Handle transactional activities related to returns, invoicing and other order-related requests in line with established processes.
• Process order changes and corrections based on customer, Sales or operational requirements.
• Manage urgent and non-standard order requirements, coordinating with relevant teams to support timely resolution.
• Collaborate with Customer Care, Sales, Supply Chain, Finance and Order-to-Delivery teams to resolve operational issues and support timely delivery to customers.
• Maintain accurate order documentation and ensure relevant customer requests, amendments and approvals are properly archived.

Required Qualifications

• Bachelor's degree or equivalent qualification.
• Previous experience in customer service, order management, operations or a similar customer-facing role.
• Fluency in Turkish and good command of English, both written and spoken.
• Good working knowledge of Microsoft Office applications.
• Ability to work accurately with transactional data and manage multiple requests in a structured, timely manner.

Preferred Qualifications

• Experience with SAP or another ERP system.
• Previous experience in Customer Care, Order Management or Order-to-Cash processes.
• Experience in the medical device, healthcare or another regulated industry.
• Experience working in a cross-functional and international environment.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).