Customer Service Representative

BekaertDeslee; Ergene; On-site; TRY 50,000 - 80,000; Full time

Job summary

BekaertDeslee in Turkey is seeking a detail-driven professional to manage end-to-end order processing from receipt to delivery, ensuring alignment with customer demands and close liaison with internal teams.

The role requires strong English communication, teamwork, and reporting skills, with experience in MS Office and SAP preferred. You will handle samples, complaints, credit coordination, and timely updates across departments.

Qualifications

• Graduated from related university departments.
• At least 3 years of experience in textile company
• High communication ability
• Prone to teamwork
• Excellent communication skills in English
• Proficient in MS Office applications (SAP knowledge recommended)
• Analytical mind and results-oriented
• Having advanced reporting skills
• Male candidates must have sorted out their military service.

Responsibilities

• Registration and follow up all process from order to delivery of customer demands
• Close contact with customers
• Registration and follow-up of complaints
• Report and inform in time between departments and manage the process
• Prepare samples for the customers and send to customer
• Perform preliminary preparation according to customer demand
• Account receivable follow-up in cooperation with credit control

Skills

Communication skills

Teamwork

English fluency

Analytical mindset

Reporting skills

MS Office

Education

Related university degree

Tools

SAP

Job description

Job Description

• Registration and follow up all process from order to delivery of customer demands
• Close contact with customers
• Registration and follow-up of complaints
• Report and inform in time between departments and manage the process
• Prepare samples for the customers and send to customer
• Perform preliminary preparation according to customer demand
• Account receivable follow-up in cooperation with credit control

Qualifications

• Graduated from related university departments,
• At least 3 years of experience in textile company
• High communication ability
• Prone to teamwork
• Excellent communication skills in English
• Proficient in MS Office applications (SAP knowledge recommended)
• Analytical mind and results-oriented
• Having advanced reporting skills
• Male candidates must have sorted out their military service.

Our offer:

BekaertDeslee is the world’s leading specialist in the development and manufacturing of mattress textiles, mattress covers and on-trend sleep solutions with headquarters in Waregem, Belgium. BekaertDeslee develops stylish and smart mattress fabrics that will inspire, comfort, and protect you during the night. Our mattress textiles create the ideal environment for a blissful night’s rest! We are proudly part of Haniel, a Duisburg-based group of companies. We employ +4000 people in 27 business locations in 19 countries. BekaertDeslee is always close to you!