Customer Service Junior Analyst - Global Food Leader

MBRF Global Foods Company S.A.; Bandırma; On-site; TRY 165,000 - 240,000; Full time

Job summary

Banvit MBRF in Bandırma, Türkiye, seeks a qualified professional to manage customer/consumer complaints across global accounts and distributors. You will validate, classify, and contribute to digitalization initiatives, ensuring adherence to BRF standards and quality systems.

The role requires a relevant bachelor’s degree, proficiency in SAP and MS Office, and based in Bandırma. Strong communication, integrity, and a proactive mindset are essential for success in a global team.

Qualifications

• Bachelor degree in relevant fields with strong communication knowledge.
• Proficiency in SAP and MS Office (Excel, Word, PowerPoint) required.
• English proficiency is highly desirable and beneficial.
• Based in Bandırma, Türkiye (required).

Responsibilities

• Manage complaints and claims for customers, consumers, key customers, global accounts, distributors, and branches.
• Monitor, validate, and classify customer and consumer complaints.
• Contribute to Customer Service projects including digitalization initiatives.
• Follow standard complaints management processes, including workflow and documentation.
• Ensure compliance with BRF commitments and service standards.
• Comply with MBRF corporate policies, standards, and quality systems.
• Work in compliance with ISO 9001:2015, FSSC, and HSE guidelines.

Skills

SAP

Microsoft Office

English proficiency

Education

Bachelor’s degree in Public Relations, Communications, Business Administration or Food Engineering

Job description

Banvit MBRF in Bandırma, Türkiye, seeks a qualified professional to manage customer/consumer complaints across global accounts and distributors. You will validate, classify, and contribute to digitalization initiatives, ensuring adherence to BRF standards and quality systems.

The role requires a relevant bachelor’s degree, proficiency in SAP and MS Office, and based in Bandırma. Strong communication, integrity, and a proactive mindset are essential for success in a global team.