Customer Service and Operation Specialist

DFDS; Ataşehir; On-site; TRY 260,000 - 380,000; Full time

Job summary

DFDS is seeking a Customer Service and Operation Specialist to join our customer services team. You will handle daily operational tasks, communicate with customers by phone and email, and manage invoicing processes to ensure timely settlements.

This role requires at least 3 years of business experience, strong English communication, and a collaborative, detail‑oriented mindset. You should be comfortable learning new systems and adapting to flexible hours based on operations.

Qualifications

• At least 3 years of business experience.
• Strong English communication.
• Ability to learn quickly and adapt to new systems.
• Ability to adapt to flexible working hours in line with operational needs.
• Strong problem-solving skills with the ability to manage conflicting priorities.
• Good interpersonal skills and a collaborative, team-oriented mindset.
• Strong communication skills in English,
• Good numeracy skills with high attention to detail.
• Proficiency in Excel,
• High level of drive and enthusiasm.

Responsibilities

• Handling of customer request and vessel bookings via phone and email and digital.
• Support daily vessel operations and planning in close coordination with customers, agencies and terminals.
• Following and processing of internal and external invoices.
• Ensure day to day communication with customer about schedules, and other operational requirements.

Skills

English communication

Problem solving

Interpersonal skills

Team oriented

Numeracy

Fast learner

Adaptability

Attention to detail

Tools

Excel

Job description

DFDS is looking for Customer Service and Operation Specialist to join customer services team.

Be part of the movement – and play your part. In This Role, You Will

In This Role, You Wil

As a Customer Service and Operation Specialist, you will be responsible for performing all operational tasks related to the role. You will be in daily contact with customers to ensure the best possible service outcomes. The role also includes registering and following up on relevant invoices.

Key Responsibilities

• Handling of customer request and vessel bookings via phone and email and digital
• Support daily vessel operations and planning in close coordination with customers, agencies and terminals
• Following and processing of internal and external invoices
• Ensure day to day communication with customer about schedules, and other operational requirements

What We’re Looking For

• At least 3 years of business experience,
• Ability to learn quickly and adapt to new systems and processes,
• Ability to adapt to flexible working hours in line with operational needs,
• Strong problem-solving skills with the ability to manage conflicting priorities,
• Good interpersonal skills and a collaborative, team-oriented mindset,
• Strong communication skills in English,
• Good numeracy skills with high attention to detail,
• Proficiency in Excel,
• High level of drive and enthusiasm.

Working at DFDS

Join the movement and grow with us.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.