Customer Quality & Warranty Professional

OPmobility; Dilovası; On-site; TRY 700,000 - 1,100,000; Full time

Job summary

OPmobility SE in Turkey is seeking a Customer Quality & Warranty Professional to drive compliance with IATF 16949, VDA, ISO standards and customer specifications.

You will lead the main quality interface with OEMs, manage claims, support policy deployment, plan control methods, and collaborate with cross-functional teams in a dynamic automotive manufacturing environment.

Qualifications

• Degree in Engineering, Quality Management, or a related technical field.
• 3–5 years of experience in a similar automotive manufacturing role.
• Experience with Quality Management Systems and automotive core tools.
• Knowledge of APQP (Advanced Product Quality Planning).
• Experience with SAP is considered an asset.
• Proficiency in MS Office tools.
• Fluent in English.
• Strong problem-solving mindset with a proactive and analytical approach.
• Self-motivated, hardworking, and eager to develop skills.
• Open to travel (national & international).

Responsibilities

• Ensure compliance with company systems and operational standards, including IATF 16949, VDA, ISO 14001, ISO 27001, Q1, 12K, and other customer-specific requirements, while contributing to continuous system improvement.
• Act as the main quality interface with OEM customers, ensuring clear communication, strong relationship management, and alignment with customer-specific requirements.
• Manage and follow up on customer claims (0 km and warranty) and first quality issues, ensuring rapid analysis, corrective actions, and proper communication with internal teams and the customer.
• Support the implementation and communication of the quality policy and departmental quality objectives, ensuring employees are aligned with procedures, customer expectations, and internal standards.
• Plan and implement minimum control methods and criteria for products delivered to customers and for processes and inputs used in product realization, considering cost, existing test methods, procedures, process structures, product reliability, and compliance with customer specifications.
• Collaborate closely with Trade teams, Project departments, and Customer Representatives to ensure effective quality planning, monitor its effectiveness, and revise it when necessary.
• Monitor and report customer feedback and complaints related to product performance to relevant departments and actively participate in initiatives aimed at reducing customer complaints and internal/external quality costs.
• Monitor and assure fulfillment and compliance with Customer Specific Requirements.
• Review, revise, and create quality instructions and procedures when necessary to ensure product performance and life-cycle test requirements are met and to prevent recurrence of customer issues.
• Participate in continuous improvement activities and contribute to strengthening quality management systems and operational processes.

Skills

Quality management

APQP

MS Office

English

Self-motivated

Problem-solving

Travel flexibility

Education

Engineering, Quality Management, or related field

Tools

SAP

Job description

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Customer Quality & Warranty Professional

Ready to take on meaningful challenges and shape the next generation of mobility?

Joining OPmobility means stepping into a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere.

Missions

• Ensure compliance with company systems and operational standards, including IATF 16949, VDA, ISO 14001, ISO 27001, Q1, 12K, and other customer-specific requirements, while contributing to continuous system improvement
• Act as the main quality interface with OEM customers, ensuring clear communication, strong relationship management, and alignment with customer-specific requirements
• Manage and follow up on customer claims (0 km and warranty) and first quality issues, ensuring rapid analysis, corrective actions, and proper communication with internal teams and the customer
• Support the implementation and communication of the quality policy and departmental quality objectives, ensuring employees are aligned with procedures, customer expectations, and internal standards
• Plan and implement minimum control methods and criteria for products delivered to customers and for processes and inputs used in product realization, considering cost, existing test methods, procedures, process structures, product reliability, and compliance with customer specifications
• Collaborate closely with Trade teams, Project departments, and Customer Representatives to ensure effective quality planning, monitor its effectiveness, and revise it when necessary
• Monitor and report customer feedback and complaints related to product performance to relevant departments and actively participate in initiatives aimed at reducing customer complaints and internal/external quality costs
• Monitor and assure fulfillment and compliance with Customer Specific Requirements
• Review, revise, and create quality instructions and procedures when necessary to ensure product performance and life-cycle test requirements are met and to prevent recurrence of customer issues
• Participate in continuous improvement activities and contribute to strengthening quality management systems and operational processes

• Degree in Engineering, Quality Management, or a related technical field
• 3–5 years of experience in a similar role within an automotive manufacturing environment
• Experience with Quality Management Systems and automotive core tools
• Knowledge of APQP (Advanced Product Quality Planning)
• Experience with SAP is considered an asset
• Proficiency in MS Office tools
• Fluent in English
• Strong problem-solving mindset with a proactive and analytical approach
• Self-motivated, hardworking, and eager to continuously develop skills
• Open to travel (national & international)

At OPmobility, people truly matter. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward.

Innovation is therefore not a buzzword, but a natural part of everyday work. You’ll grow in an international environment where cutting-edge technologies, industrial excellence, and real-world impact come together to tackle the challenges of tomorrow’s automotive industry.

Founded in 1946 by Pierre Burelle, OPmobility, known until 2024 as Plastic Omnium, has transformed itself into a player in sustainable and connected mobility. Today, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions.

With €11.5 billion in revenue in 2025, 152 factories, 40 R&D centers, and nearly 38,100 employees across 28 countries, OPmobility combines global scale with local impact. All driven by a shared ambition to accelerate the automotive energy transition.