Customer Quality & Warranty Professional

OP Mobility; Dilovası; On-site; TRY 420,000 - 640,000; Full time

Job summary

OPmobility is seeking a Customer Quality & Warranty Professional in Turkey to ensure compliance with automotive standards and act as the primary quality interface with OEM customers. The role involves managing customer claims, supporting quality policy deployment, and driving continuous improvement across products and processes.

The ideal candidate has 3-5 years in automotive manufacturing, experience with QMS and core tools, knowledge of APQP, and fluency in English.

Qualifications

• Degree in Engineering, Quality Management, or a related technical field.
• 3-5 years of experience in automotive manufacturing.
• Experience with Quality Management Systems and automotive core tools.
• Knowledge of APQP (Advanced Product Quality Planning).
• Experience with SAP is an asset.
• Proficiency in MS Office tools.
• Fluent in English.

Responsibilities

• Ensure compliance with quality standards and customer specifications.
• Act as main quality interface with OEM customers and maintain strong relationships.
• Manage customer claims (0 km and warranty) and first quality issues.
• Support quality policy deployment and departmental objectives.
• Plan and implement minimum control methods and criteria for products and processes.
• Collaborate with Trade, Project, and Customer Representatives on quality planning.
• Monitor customer feedback and work to reduce quality costs.
• Review and revise quality instructions and procedures as needed.
• Participate in continuous improvement activities and strengthen quality systems.

Skills

Fluent English

Problem solving

Self-motivated

Willing to travel

Education

Engineering/Quality related degree

Tools

SAP

MS Office

Job description

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Customer Quality & Warranty Professional

Ready to take on meaningful challenges and shape the next generation of mobility?

Joining OPmobility means stepping into a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere.

Missions :

• Ensure compliance with company systems and operational standards, including IATF 16949, VDA, ISO 14001, ISO 27001, Q1, 12K, and other customer-specific requirements, while contributing to continuous system improvement
• Act as the main quality interface with OEM customers, ensuring clear communication, strong relationship management, and alignment with customer-specific requirements
• Manage and follow up on customer claims (0 km and warranty) and first quality issues, ensuring rapid analysis, corrective actions, and proper communication with internal teams and the customer
• Support the implementation and communication of the quality policy and departmental quality objectives, ensuring employees are aligned with procedures, customer expectations, and internal standards
• Plan and implement minimum control methods and criteria for products delivered to customers and for processes and inputs used in product realization, considering cost, existing test methods, procedures, process structures, product reliability, and compliance with customer specifications
• Collaborate closely with Trade teams, Project departments, and Customer Representatives to ensure effective quality planning, monitor its effectiveness, and revise it when necessary
• Monitor and report customer feedback and complaints related to product performance to relevant departments and actively participate in initiatives aimed at reducing customer complaints and internal/external quality costs
• Monitor and assure fulfillment and compliance with Customer Specific Requirements
• Review, revise, and create quality instructions and procedures when necessary to ensure product performance and life-cycle test requirements are met and to prevent recurrence of customer issues
• Participate in continuous improvement activities and contribute to strengthening quality management systems and operational processes
• Degree in Engineering, Quality Management, or a related technical field
• 3-5 years of experience in a similar role within an automotive manufacturing environment
• Experience with Quality Management Systems and automotive core tools
• Knowledge of APQP (Advanced Product Quality Planning)
• Experience with SAP is considered an asset
• Proficiency in MS Office tools
• Fluent in English
• Strong problem-solving mindset with a proactive and analytical approach
• Self-motivated, hardworking, and eager to continuously develop skills
• Open to travel (national & international)

At OPmobility, people truly matter. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward.

Innovation is therefore not a buzzword, but a natural part of everyday work. You'll grow in an international environment where cutting-edge technologies, industrial excellence, and real-world impact come together to tackle the challenges of tomorrow's automotive industry.

Founded in 1946 by Pierre Burelle, OPmobility, known until 2024 as Plastic Omnium, has transformed itself into a player in sustainable and connected mobility. Today, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions.

With €11.5 billion in revenue in 2025, 152 factories, 40 R&D centers, and nearly 38,100 employees across 28 countries, OPmobility combines global scale with local impact. All driven by a shared ambition to accelerate the automotive energy transition.