Customer Experience Intern

Hilti Türkiye; Fatih; Presencial; TRY 17.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Career development opportunities

Great Place to Work 2025 recognition

Descripción de la vacante

Hilti Türkiye invites applications for a Customer Experience Intern to support data quality and customer information management within the Marketing and CX teams. You will work hands-on with SAP, Genesys Cloud, and global systems while collaborating with Sales, CX, and Marketing to ensure smooth customer processes.

The role offers insight into customer-facing business processes, data accuracy initiatives, and process improvements in a multinational setting.

Formación

• Pursuing or recently graduated in business, economics, engineering or related field.
• Available full-time or at least 3 days/week during internship.
• Good command of English; high attention to detail.
• Proactive, ownership mindset and ability to learn quickly.
• Ability to manage multiple tasks in a dynamic environment.

Responsabilidades

• Maintain customer master data and data quality activities.
• Verify and update customer information including company and contacts.
• Support sales administration and documentation management.
• Consolidate and review sales forms and records.
• Respond to customer inquiries via digital channels per guidelines.
• Support customer account ownership transfer in SAP.
• Work with Genesys Cloud and other global platforms.
• Collaborate with CX, Sales, Marketing on daily ops.
• Provide operational support for customer-focused projects.
• Contribute to continuous improvement of customer data accuracy.

Conocimientos

English proficiency

Attention to detail

Proactive mindset

Ownership mindset

Multitasking

Availability for FT or 3+ days

Educación

Bachelor's degree student or recent graduate

Herramientas

SAP

Genesys Cloud

Descripción del empleo

Help Shape The Customer Experience Behind The Scenes

As a Customer Experience Intern, you will support the Marketing and Customer Experience team in delivering seamless customer processes and maintaining high-quality customer data.

In this role, you will contribute to various operational activities, including customer information management, sales documentation processes, digital customer communication, and data quality initiatives. You will also gain hands‑on experience with global systems such as SAP and Genesys Cloud while working closely with Sales, Customer Experience, and Marketing teams.

This internship offers a unique opportunity to understand customer-facing business processes and play an active role in supporting Hilti's customer experience strategy.

What You'll Do

• Supporting customer master data maintenance and data quality activities
• Verifying and updating customer information, including company and contact details
• Supporting sales administration processes and documentation management
• Consolidating and reviewing sales‑related forms and records
• Responding to customer inquiries received through digital channels in line with internal guidelines
• Supporting customer account ownership transfer processes in SAP
• Working with global customer communication platforms, including Genesys Cloud (CCC)
• Collaborating with Customer Experience, Sales, and Marketing teams on day‑to‑day operational activities
• Providing operational support for customer‑focused projects and initiatives
• Contributing to continuous improvement of customer processes and data accuracy

What You’ll Bring

• Bachelor's degree student or recent graduate in Business Administration, Economics, Engineering, or related disciplines
• Availability to work full‑time or at least 3 days per week during the internship period
• Good command of English
• Strong attention to detail and accuracy
• Proactive and solution‑oriented mindset
• Strong sense of ownership and willingness to learn
• Ability to manage multiple tasks in a dynamic environment

What’s In It For You

• A caring and performance‑oriented culture.
• A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
• Comprehensive career development opportunities that ensure your success is our priority.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.