Customer Success Manager

henneth.ai; Fatih; Hybrid; TRY 600,000 - 1,000,000; Full time

Benefits offered by this job

Founding-team equity

Hybrid work in Istanbul

Job summary

Henneth AI, Inc. in Istanbul seeks a founding customer success manager to be the main contact for enterprise customers, from onboarding to renewal. You’ll take over from the founders and build scalable processes.

Focus on onboarding, account health, and feedback to product, with a flexible hybrid setup and direct exposure to the founders and live customers from week one.

Qualifications

• 3+ years in customer success, account management or consulting in B2B SaaS.
• Experience with mid-market or enterprise accounts and confidence presenting to senior leaders.
• Comfort working with analytics dashboards and data.
• Clear, confident communication in English (Turkish is a plus).

Responsibilities

• Own onboarding and day-to-day onboarding for enterprise accounts and ongoing support.
• Track account health and act before problems surface.
• Bring customer feedback into product decisions and roadmaps.
• Build AI-first workflows for playbooks and reporting that streamline future rollouts.

Skills

Customer success

Account management

Enterprise SaaS

Analytics dashboards

English communication

Turkish helpful

Job description

About Henneth

Henneth is the infrastructure layer between brands and the AI models people now shop through. We build

About Henneth

Henneth is the infrastructure layer between brands and the AI models people now shop through. We build Lens (how models represent a brand), Prism (catalog and brand data served to models as a source of truth) and Playbooks (turning the gaps into work). Customers include Sephora, Flormar, Kığılı, iBOOD and instantprint.

What "AI-first" means here: we use AI tools and coding agents every day to research, write, build and analyze. We'll ask how you use them, and we expect you to improve how we do.

About The Role

You'll be our founding customer success manager in Istanbul and the main contact for our enterprise customers, from onboarding to renewal. Today the founders do this. You'll take it over and build how we do it.

In your first 90 days

• Take over day-to-day relationships with our existing customers from the founders
• Build a health view for every account and a repeatable onboarding checklist
• Turn recurring customer requests into a prioritized list for product

What you'll do

• Own onboarding and day-to-day support for enterprise accounts
• Track account health and act before problems surface
• Bring customer feedback into product decisions
• Build AI-first workflows for playbooks and reporting that make every next rollout cheaper

What we're looking for

• 3+ years in customer success, account management or consulting in B2B SaaS
• Experience with mid-market or enterprise accounts, and confidence presenting to senior leaders
• Comfort working with analytics dashboards and data
• Clear, confident communication in English (Turkish is a plus)

This role is probably not for you if

You prefer a defined book of business with established playbooks.

What We Offer

• Salary range shared on the first call, before you put time into the process.
• Founding-team equity.
• Flexible hybrid in Istanbul. No fixed office days; the team meets in person every week.
• Direct access. You work with the founders and live customers from week one.

How we hire

The Application Takes 10–15 Minutes. Short, Specific Answers Beat Polished Ones. We Reply To Every Applicant Within 5 Business Days. Then

• A 30-minute intro call, where we also share the salary range.
• A role exercise on a realistic problem, 3 hours at most. Prefer not to? We can review work you've already done instead.
• An interview with the founders.
• References and offer.

Most processes take 2–3 weeks. We hire on skills and evidence of work, and we welcome people of every background. If you need an adjustment during the process, just tell us. Need visa sponsorship? Say so in the form; we discuss it case by case on the first call.

Your application data

Henneth AI, Inc. (with its Turkish subsidiary) uses your application only to assess you for roles at Henneth. It is stored in our applicant tracking system (HRPanda) and seen only by the people hiring in Istanbul, São Paulo and the US. We delete it within 6 months after the hiring process ends, or after 12 months if you choose to stay on file. Please leave photos, ID numbers, date of birth, marital status and military status out of your CV. To access or delete your data, email [e-mail]. More in our privacy policy.