Customer Application Engineer

Bonfiglioli; Konak; On-site; TRY 260,000 - 380,000; Full time

Job summary

Bonfiglioli Turkey in Izmir, Turkey seeks a Customer Application Engineer to support sales with technical pre-sales and post-sales activities. You will manage the life-cycle of customized drive solutions, from feasibility studies to testing, coordinating with HQ R&D and BU Project Office for launches.

Strong CAD skills (NX/Teamcenter) and fluent English are required. Requires 2 years in R&D or project engineering in machinery manufacturing, a mechanical or mechatronics degree, and willingness to

Qualifications

• Bachelor’s degree in Mechanical or Mechatronics Engineering.
• Minimum 2 years of experience in R&D or Project Engineering in machinery manufacturing.
• Knowledge of gearboxes and AC motors; heavy-duty exposure is a plus.
• Proficiency with 2D/3D CAD; NX and Teamcenter preferred.
• Strong project management, cross-functional teamwork, and English skills.

Responsibilities

• Support sales with technical pre-sales and product configuration.
• Manage the life-cycle of customized drive solutions from feasibility to testing.
• Collaborate with HQ R&D and BU Project Office for product launches.
• Define processes and production methods to meet technical requirements.
• Provide post-sales technical support and handle customer claims.
• Lead assigned employees with coaching and development.

Skills

R&D experience

Project engineering

Cross-functional

English proficiency

Education

Bachelor’s degree in Mechanical or Mechatronics Engineering

Tools

NX

Teamcenter

Job description

Bonfiglioli is a worldwide designer, manufacturer and distributor of a complete range of gearmotors, drive systems, planetary gearboxes and inverters, which satisfy the most challenging and demanding needs in industrial automation, mobile machinery and renewable energy. Established in 1956, Bonfiglioli operates worldwide in 20 countries and 18 production facilities, with a wide network comprising 550 distributors and over 5,000 employees. Excellence, innovation and sustainability are the drivers behind our growth as a company and team

We are looking for a Customer Application Engineer to join our team based in Izmir, Turkey.

ABOUT BONFIGLIOLI TURKEY

Bonfiglioli Turkey is an important commercial organization within the Bonfiglioli Group, primarily supporting the Industrial & Automation (I&A) Business Unit. Located in Izmir, Turkey, the site includes a Product Assembly facility, with functions spanning Sales & Business Development, Supply Chain Management, Quality, and other supporting functions.

MISSION

Ensure technical support to Sales function in technical pre-sales and post-sales activities, evaluating and selecting the best technical solutions that meet customer needs, managing the whole life-cycle of the customized drive solutions, from the design to testing and post sales customer technical services related to repair activities.

Main Responsibilities

• Contributes to the development of local business by analyzing the market needs and ensuring the identification of the best technical solutions to meet the customer needs, according to a framework of guidelines, processes and procedures set by HQ.

Pre-sales technical support

• Provides support to Sales in analyzing Customer requests during the pre-order phase and propose the most suitable products configuration according to technical needs and in line with group strategies.

Application Engineering

• Manage the whole life-cycle of the customized drive solutions trough the validation of technical and economic feasibility analysis, and products’ technical documents (technical Drawings, Bills of Material, etc).
• Ensures proper accountability over pull project ("client-driven") management and execution of special products/solutions working closely with HQ (R&D and BU Project Office & Product Launch) in the elaboration of technical feasibility studies, contributing to the product development process.

Product customization

• Provides support to Operations in defining processes and production methods to delivery products with specific technical requirements.

Post-sales technical Support

• Ensures the analysis and the management of customer claims and bring non-conforming product and processes to the attention of Operation function for the action and the creation of best practices.
• Resolution of technical problems directly at the customer site.

People Management

• Ensure an effective management of assigned employees, by providing them proper guidance, training and development, according to all policies and procedures defined at company level.

REQUIREMENTS

• Bachelor’s degree in Mechanical, or Mechatronics Engineering.
• Minimum 2 years of experience in R&D or Project Engineering or related domain within the machinery manufacturing sector.
• The candidate must have the technical knowledge of gearboxes and AC motors. Previous experience or exposure to the Heavy-Duty products sector would be considered a strong advantage.
• Proficiency with 2D/3D CAD software, preferably NX and Teamcenter.
• Ability to manage projects, prioritize tasks, and work effectively in a cross-functional environment.
• Very good command of written and spoken English.
• Strong analytical and problem-solving skills, with a proactive attitude and passion for engineering.
• Good communication skills and the ability to work effectively in a team environment.
• Willingness to travel and the candidate must possess a valid driving license.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for Employment without any discrimination.