Customer Accounting Specialist

Envista Holdings Corporation; Fatih; On-site; TRY 350,000 - 520,000; Full time

Job summary

Nobel Biocare in Istanbul is seeking a proactive Customer Accounting Specialist to manage end-to-end order-to-cash processes, ensuring accurate invoicing and timely receivables.

The role collaborates with Sales, Finance, Logistics, and Warehouse teams to deliver outstanding service. A bachelor's degree in a related field and 3+ years in relevant roles are required.

Qualifications

• Bachelor's degree in business/economics/finance or related field.
• Minimum 3 years of experience in customer service, order management, accounting, or operations.
• Proficiency in ERP/SAP and MS Office applications.
• Strong planning, organizational, and follow-up skills.
• Excellent communication and customer relationship management abilities.
• Strong analytical thinking and problem-solving skills.
• Team-oriented with a collaborative and results-driven mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Ensure customer orders are invoiced accurately in line with pricing, payment terms, and commercial conditions.
• Manage and monitor e-Invoice and e-Archive invoice processes.
• Track consignment warehouse and customer stock levels and take necessary actions.
• Coordinate product return requests with relevant departments and ensure timely resolution.
• Monitor return invoice entries and related accounting processes.
• Follow up on due and overdue receivables.
• Perform customer account reconciliations and monitor payment statuses.
• Work closely with Sales and Finance teams to support collection activities.
• Track and process payments via promissory notes, bank transfers, credit cards, and other methods.
• Provide professional customer support via phone, email, and other channels.
• Handle inquiries promptly, ensuring timely resolutions.
• Coordinate with Sales, Warehouse, Logistics, and Finance for smooth operations.
• Support continuous improvement of customer satisfaction and service quality.
• Act as main contact between customers and the company during the order-to-cash cycle.

Skills

ERP/SAP

MS Office

Customer service

Order management

Analytical thinking

Education

Bachelor's degree in Business Administration, Economics, Finance, or related field

Tools

CRM software

Job description

TUR - Istanbul - Nobel Biocare

Full time

R5027268

Job Description:

We are looking for a proactive and customer-focused Customer Accounting Specialist to join our team. In this role, you will be responsible for managing the end-to-end order-to-cash process, ensuring operational excellence, supporting customers, and collaborating closely with Sales, Finance, Logistics, and Warehouse teams to deliver outstanding service.

Key Responsibilities

• Ensure customer orders are invoiced accurately in line with agreed pricing, payment terms, and commercial conditions.

• Manage and monitor e-Invoice and e-Archive invoice processes.

• Track consignment warehouse and customer stock levels and take necessary actions when required.

• Coordinate product return requests with relevant departments and ensure timely resolution.

• Monitor return invoice entries and related accounting processes.

• Follow up on due and overdue receivables.

• Perform customer account reconciliations and monitor payment statuses.

• Work closely with Sales and Finance teams to support collection activities.

• Track and process payments made via promissory notes, bank transfers, credit cards, and other payment methods.

• Provide professional customer support via phone, email, and other communication channels.

• Handle customer inquiries and requests efficiently, ensuring timely and effective resolutions.

• Coordinate with Sales, Warehouse, Logistics, and Finance teams to ensure smooth operational processes.

• Support the continuous improvement of customer satisfaction and service quality.

• Act as the main point of contact between customers and the company throughout the order-to-cash cycle.

Job Requirements:

• Bachelor's degree in Business Administration, Economics, Finance, or a related field.

• Minimum 3 year experience in customer service, order management, accounting, or operations.

• Proficiency in ERP/SAP systems and MS Office applications.

• Strong planning, organizational, and follow-up skills.

• Excellent communication and customer relationship management abilities.

• Strong analytical thinking and problem-solving skills.

• Team-oriented with a collaborative and results-driven mindset.

• Ability to manage multiple priorities in a fast-paced environment.

Operating Company:

Nobel Biocare

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .