Customer Account Specialist

Amcor Limited; Konak; On-site; TRY 300,000 - 420,000; Full time

Benefits offered by this job

13 salaries per year

Annual bonus

Bi-monthly shopping checks

Employee assistance program

Social activities

Reward & recognition system

MultiSport Card

Global working environment

Supply Chain Team

Job summary

Amcor Limited is seeking a Customer Service and Sales Operations professional in Turkey. You will own customer issues, manage orders, and coordinate with internal partners to meet commitments.

The role requires a university degree, 1–2 years of customer service experience in packaging, fluent English, and strong MS Office skills; travel is expected. Amcor offers a global environment, annual bonus and 13 salaries per year.

Qualifications

• University degree from a reputable university in engineering, business or IR.
• 1–2 years of Customer Service and Sales ops experience in packaging.
• Fluent in English, written and spoken.
• Strong MS Office skills (Excel, Word, PowerPoint).
• Team player with ability to build relationships with customers and colleagues.
• Motivated, energetic, uses positive language with customers.
• Negotiation and conflict management; professional presence.
• Willingness to travel.

Responsibilities

• Own customer issues and pursue satisfactory resolution.
• Proactively notify customers about inventory, inquiries, backorders and deliveries.
• Coordinate with internal partners to meet customer requirements.
• Receive and process all customer orders, including complex/urgent orders.
• Handle complaints and returns per policy; request additional info as needed.
• Monitor open orders to ensure on-time deliveries.
• Follow up on sales vs forecast and understand variations.
• Monthly reporting of sales activity in the area.
• Other duties assigned by the line manager.

Skills

Fluent English

MS Office

Team player

Motivated and energetic

Negotiation skills

Interpersonal communication

Travel flexible

Analytical thinking

Education

Engineering/Business/IR degree

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

• University degree from a reputable university, preferably from Faculty of Engineering or Business Administration or International Relations
• Minimum 1-2 years of Customer Service and Sales operations experience, preferably in packaging sector in a similar role
• Fluent in English, both written and spoken
• Excellent command of MS Office applications
• A team player who builds professional and respectful relationships with customers and colleagues with high sense of responsibility
• A highly motivated one who shows enthusiasm and energy, using positive language with customers and colleagues
• Negotiation and conflict management skills; professional presence
• Able to adapt to change and flexible in approach
• Strong interpersonal communication, presentation and analytical thinking skills
• No restrictions to travel

JOB DESCRIPTION

• Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
• Pro-actively interacts with customer for notification of inventory status, project inquiries, back orders due to product availability, deliveries and transportation issues etc.
• Interacts with an over-all look to internal partners to ensure that the customers’ requirements are understood and commitments are met
• Receives and processes all types of customer orders including complex and urgent orders. Responsible for inquiry & order handling process from beginning to end
• Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis
• Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed
• Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations
• Monthly reporting of sales activity in the area
• Other duties assigned by the first line manager

WHAT WE OFFER

• Global working environment
• To be part of amazing Supply ChainTeam
• Future oriented career opportunities in other Amcor companies all over the world
• 13 salaries per year
• Annual bonus
• Bi-monthly shopping checks
• Employee assistance program
• Social activities
• Reward & recognition system
• MultiSport Card

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube