Cluster Group & Banquet Sales Executive

Ennismore; Fatih; On-site; TRY 300,000 - 540,000; Full time

Job summary

Rixos Hotels seeks a Cluster Group & Banquet Sales Executive for Rixos Tersane Istanbul to manage group and banquet enquiries, prepare proposals, and drive conversions with key accounts across Istanbul.

The role emphasizes upselling, cross-selling, and collaboration with Sales, Revenue, and Operations to maximize revenue and guest satisfaction.

Qualifications

• Bachelor’s degree or higher in a related field.
• Experience in Group/Banquet/Event sales preferred in luxury hospitality.
• Strong client relationship management and sales closing skills.
• Excellent communication and proposal-writing abilities.

Responsibilities

• Handle and follow up Group & Banquet enquiries incl. accommodation, meetings, events, and banquet requests.
• Prepare and submit proposals aligned with availability, pricing, and selling strategy.
• Follow up on proposals to convert into contracted business.
• Generate new Group & Banquet sales opportunities and develop client relationships.
• Maintain relationships with existing accounts for repeat business and upsell opportunities.

Skills

Group sales

Banquet sales

Event sales

Client relationship

Communication

Proposal writing

Upselling opportunities

Attention to detail

English proficiency

Cross-functional collaboration

Education

Bachelor’s degree in Hospitality Management/Tourism/Business Administration/Marketing

Tools

Microsoft Office

CRM systems

PMS

Job description

Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.

In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Muğla, and Istanbul regions.

We are seeking a valuable team member for the position of "Cluster Group & Banquet Sales Executive" to be considered at Rixos Tersane İstanbul.

Job Description

• Handle and follow up Group & Banquet enquiries, including group accommodation, meetings, events, and banquet requests.
• Prepare and submit proposals in line with the hotel’s availability, pricing, and selling strategy.
• Follow up on proposals and enquiries to increase conversion into contracted business.
• Generate new Group & Banquet sales opportunities and develop relationships with potential clients.
• Maintain and strengthen relationships with existing accounts to generate repeat and additional business.
• Re-engage past and inactive accounts to identify potential business opportunities.
• Ensure all group and event reservations are accurately entered into the relevant systems with complete and correct information.
• Communicate guest, group, and event details effectively to Front Office, Housekeeping, Food & Beverage, Banquet, Reservations, and other relevant departments.
• Follow up on group arrivals and in-house accounts to support high levels of guest satisfaction.
• Identify and maximize upselling and cross-selling opportunities across hotel services, including rooms, restaurants, event spaces, and other revenue-generating outlets.
• Support efforts to minimize revenue loss related to cancellations, no-shows, and booking amendments.
• Monitor upcoming events, exhibitions, conferences, and business activities in Istanbul to identify potential sales opportunities.
• Maintain awareness of competitor activities, market trends, pricing, and product offerings.
• Support the preparation of weekly Group & Banquet forecasts, reports, and sales analyses.
• Work closely with the Director of Sales, Revenue, Marketing, Reservations, and operational departments to ensure effective sales coordination.
• Participate in client meetings, site inspections, sales calls, and other sales activities when required.
• Follow up on client feedback and contribute to continuous improvement in service quality and guest satisfaction.
• Ensure compliance with hotel policies, brand standards, health and safety regulations, and operational procedures.
• Attend required meetings, training sessions, and e-learning programs.
• Perform any other reasonable duties assigned by the Manager in line with business and operational needs.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Marketing, or a related field.
• Previous experience in Group Sales, Banquet Sales, Event Sales, MICE, or Corporate Sales, preferably within the luxury hospitality industry.
• Good understanding of group bookings, meetings, events, and banquet sales processes.
• Strong sales mindset with excellent communication and client relationship management skills.
• Ability to prepare proposals, follow up enquiries, and support the sales closing process.
• Strong commercial awareness with the ability to identify upselling and revenue opportunities.
• Excellent planning, organization, and follow-up skills.
• Ability to manage multiple clients and events simultaneously.
• Strong coordination and teamwork skills across operational departments.
• Proficiency in Microsoft Office applications.
• Experience with hotel PMS, CRM, or sales systems is preferred.
• Good command of English; an additional foreign language is an advantage.
• Flexible, proactive, solution-oriented, and comfortable working in a fast-paced hotel environment.
• Strong team player with a guest-focused and results-driven approach.