Butler - Aliée Istanbul

Paris Society International; Fatih; On-site; TRY 550,000 - 850,000; Full time

Job summary

Aliée Istanbul, the flagship luxury lifestyle hotel within the breathtaking Tersane Istanbul, is seeking an elegant, service-driven, and detail-oriented “Butler” to deliver an exceptional and highly personalized guest experience. Monitor guest reviews, craft brand-aligned responses, and coordinate with relevant departments to investigate feedback and ensure follow-up.

This role requires discretion, exquisite communication in Turkish and English, and a passion for luxury hospitality.

Qualifications

• Fluent Turkish and English written and spoken communication is required.
• Experience in luxury hospitality, guest relations, digital guest experience or online reputation management preferred.
• Strong digital awareness and familiarity with online review platforms.
• Excellent attention to detail, follow-up and coordination skills.

Responsibilities

• Monitor guest reviews and feedback across major platforms.
• Prepare timely, personalized brand-aligned responses to online reviews.
• Coordinate with departments to investigate feedback and ensure follow-up.

Skills

Turkish

English

Digital literacy

Attention to detail

Coordination

Problem solving

Discretion

Job description

Company Description

Aliée Istanbul, the flagship luxury lifestyle hotel within the breathtaking Tersane Istanbul, is seeking an elegant, service-driven, and detail-oriented

Aliée Istanbul, the flagship luxury lifestyle hotel within the breathtaking Tersane Istanbul, is seeking an elegant, service-driven, and detail-oriented “Butler” to deliver an exceptional and highly personalized guest experience.

This is more than a service role; it is the art of curating unforgettable moments. At Aliée, Butler service represents the highest expression of luxury hospitality, where anticipation, discretion, and personalization define every guest interaction.

As a “Butler”, you will embody the refined spirit of Aliée by creating seamless and memorable experiences throughout the guest journey. From personalized arrivals to bespoke services, you will ensure every detail reflects the sophistication and elegance of our brand.

Job Description

• Monitor guest reviews, ratings and feedback across Google, TripAdvisor, Booking.com, Expedia and other digital platforms.


• Prepare timely, personalized and brand-aligned responses to online guest reviews.


• Coordinate with relevant departments to investigate feedback and ensure appropriate follow-up.


• Escalate sensitive or high-impact guest comments when required.


• Track review scores, recurring feedback themes and guest sentiment trends.


• Prepare regular online reputation reports and highlight improvement opportunities.


• Support service recovery and guest experience initiatives based on digital feedback.


• Ensure all online communication reflects Aliée’s luxury positioning, tone of voice and service standards.

Qualifications

• Previous experience in luxury hospitality, guest relations, digital guest experience or online reputation management is preferred.


• Excellent written and verbal communication skills in Turkish and English.


• Strong digital awareness and familiarity with online review platforms.


• Excellent attention to detail, follow-up and coordination skills.


• Guest-oriented mindset with strong communication and problem-solving abilities.


• Ability to manage sensitive feedback professionally and discreetly.