Business process - Subject Matter Expert

APM Terminals; Fatih; On-site; TRY 700,000 - 1,100,000; Full time

Job summary

Maersk is seeking an Operational Excellence Lead to drive standardization and process improvements across the European Logistics and Services network, bridging Operations, Product, Technology and Process Owners.

You will lead cross-functional initiatives, enable digital transformation, and promote Lean thinking with data-driven decisions, delivering scalable, customer-focused improvements across the region.

Qualifications

• 5+ years' experience within freight forwarding, logistics or supply chain operations.
• Proven experience in Operational Excellence, Process Excellence or Continuous Improvement roles.
• Strong knowledge of forwarding processes.
• Hands-on experience with freight forwarding platforms such as CargoWise or similar systems.
• Knowledge of Lean, Six Sigma or structured problem-solving methodologies.
• Strong analytical and stakeholder management skills.
• Experience leading transformation and change initiatives.
• Ability to translate operational challenges into scalable process improvements.

Responsibilities

• Drive Operational Excellence initiatives that improve productivity, quality, service performance and process compliance across the region.
• Identify process inefficiencies and implement sustainable improvements.
• Enable Digital Transformation - Drive adoption of new systems, automation solutions and digital tools.
• Partner with technology and platform teams to improve user experience and business outcomes.
• Standardise processes - align regional SOPs with global standards.
• Reduce operational variation and promote best practices across countries.
• Act as the Process & Systems Expert for design, enhancements and changes.
• Support testing, deployment and implementation of new capabilities.
• Lead cross-functional problem solving across Operations, Commercial, Product, Finance and Technology.
• Remove roadblocks and drive end-to-end process improvements.
• Build Continuous Improvement Culture with Lean thinking and data-driven decisions.
• Share successful solutions across the network.

Skills

Operational Excellence

Process Improvement

Lean Six Sigma

Stakeholder management

Transformation leadership

Tools

CargoWise

Job description

Purpose of the role

Drive operational excellence across the European Logistics and Services network by standardizing processes, improving system adoption, and leading transformation initiatives. Acting as the bridge between Operations, Product, Technology and Process Owners, you will identify improvement opportunities, simplify ways of working, support digitalisation and ensure scalable, efficient and customer-focused operations.

Responsibilities

• Drive Operational Excellence Lead initiatives that improve productivity, quality, service performance and process compliance across the region.
• Identify process inefficiencies and implement sustainable improvements.
• Enable Digital Transformation -Drive adoption of new systems, automation solutions and digital tools.
• Partner with technology and platform teams to improve user experience and business outcomes.
• Standardise Processes Ensure regional processes and SOPs align with global standards.
• Reduce operational variation and promote best practices across countries.
• Act as the Process & Systems Expert Serve as the key regional contact for process design, system enhancements and change requests.
• Support testing, deployment and implementation of new capabilities.
• Lead Cross-Functional Problem Solving Facilitate collaboration between Operations, Commercial, Product, Finance and Technology teams.
• Remove roadblocks and drive end-to-end process improvements.
• Build Continuous Improvement Culture Promote Lean thinking, root-cause analysis and data-driven decision making.
• Share successful solutions and improvement initiatives across the network.

Your background

• 5+ years' experience within freight forwarding, logistics or supply chain operations
• Proven experience in Operational Excellence, Process Excellence or Continuous Improvement roles
• Strong knowledge of forwarding processes
• Hands-on experience with freight forwarding platforms such as CargoWise or similar systems
• Knowledge of Lean, Six Sigma or structured problem-solving methodologies
• Strong analytical and stakeholder management skills
• Experience leading transformation and change initiatives
• Ability to translate operational challenges into scalable process improvements

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Diversity and Inclusion

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Company overview

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.