Business Banking Digital Tribe- Customer Journey Expert

ING Türkiye; Fatih; On-site; TRY 400,000 - 700,000; Full time

Job summary

ING Türkiye is seeking a Customer Journey Expert for its Business Banking Digital Tribe to transform ideas into digital products for SME and Mid-Corp clients.

You will enable compliance insights through data analytics and coordinate programs across local and central levels, aligning stakeholders and driving risk assessment, MIS, and budgeting processes in a fast-paced environment. Strong collaboration and agile/design thinking are essential.

Qualifications

• Bachelor’s degree in Industrial Engineering, Economics or Business Administration.
• +2 years of product development experience in technology-driven companies, fin-techs, banks, telco, etc.
• Strong communication, coordination, teamwork, analytical thinking, motivated, multi-task oriented and detail driven.
• Strong quantitative, analytical and problem solving skills.
• Ability to coordinate multiple initiatives in a changing environment.
• Learner mindset with willingness to try new approaches and innovate.

Responsibilities

• Drive cross-functional digital projects with designers and developers to conceptualize, build, test and launch products.
• Identify and analyze needs for new digital products and processes.
• Track digital technologies, channels, trends and best practices.
• Translate customer needs into digital products and solutions.
• Improve existing digital products and processes and coordinate with IT and business lines.

Skills

Communication

Coordination

Analytical thinking

Multi-tasking

Result oriented

Detail oriented

Quantitative skills

Problem solving

Teamwork

Learner mindset

Tech-savvy

MS Office

English/Turkish bilingual

Education

Bachelor’s degree

Tools

MS Office

Job description

If you think you are the ideal candidate for our “Business Banking Digital Tribe- Customer Journey Expert” position in our Business Banking Digital Tribe, knowing that you will be responsible for bringing exceptional digital products into life from scratch, adding value to our SME & Mid-Corp customers’ innovation and digitalization journey while practicing agile and design thinking methodologies;

Your purpose is to enable the Compliance Team to (1) achieve insights in compliance risks to allow steering and decision-making using data analytics for accurate and complete management information, (2) launch, steer, coordinate programs across Compliance and act as linking pin to align key stakeholders across both local and central level. You share a collective responsibility for performing several processes; Compliance Risk Assessment, Scenarios, Training, MIS and Data analytics, Whistleblowing, Human Capital, Planning & Budgeting and Business management activities.

Together with the Compliance team, you will have to navigate through conflicting interests, complex and unforeseen challenges, as well as to constructively cooperate with your peers in building a sustainable, effective and efficient working environment. Join a dynamic and fast-paced work environment where flexibility and the ability to switch between attention to detail and the bigger picture is imperative.

If you think you have the following qualifications;

• Bachelor’s degree (preferably from, Industrial Engineering Economics, Business Administration)
• +2 year of experience in product development in technology-driven companies, fin-techs, banks, telco, etc.
• Good at communication and coordination, team-work, analytical thinking, highly motivated, multi- task and result and detail oriented personality
• Strong quantitative, analytical, and problem solving
• Coordinates multiple initiatives simultaneously in ever-changing environment
• A learner mindset with willingness to try new approaches, innovate, and improve
• Open-minded with perfect knowledge of new technologies
• Good command of MS office programs
• Good command of written and verbal English and Turkish

If you think you may take charge of the following responsibilities;

• Drive cross-functional digital projects working directly with designers, developers to conceptualize, build, test and realize products
• Identify and analyze needs for new digital products and processes
• Follow key emerging digital technologies, channels, trends and best practices and use cases
• Understand customer expectations and translate customer needs into digital products and solutions
• Improve existing digital products and processes
• Communicate and coordinate projects with related business lines and IT teams

Why ING?

• Agile and collaborative culture
• Space for your ideas and innovation
• Strong focus on well-being, benefits, and work-life balance

Join us and shape your future with ING.

https://www.youtube.com/watch?v=AHJ-yC43Tnc

If you want to do your thing and explore the life while working don’t miss this opportunity!