Luxury Retail Assistant Manager — Lead & Clienteling

Fendi; Fatih; On-site; TRY 1,500,000 - 2,500,000; Full time

Job summary

Fendi is seeking an Assistant Store Manager in Istanbul to act as an ambassador for the brand and support the Store Manager in running the store with a focus on team effectiveness, profitability, and customer satisfaction.

You will motivate and coach the team, develop talent, and build loyal client relationships through proactive clienteling initiatives, while upholding FENDI standards and brand image on the floor.

Qualifications

• 10+ years of experience in Fashion/Luxury Sales.
• 5+ years in a managerial role.
• Bachelor’s or master’s degree preferred.
• Excellent MS Office, CRM and Retail tools proficiency.
• Fluency in English required.

Responsibilities

• Lead and coach the store team to maximize profitability and productivity.
• Recruit, develop and manage talents; secure succession plans.
• Drive clienteling and VIP relationships with local market clients.
• Ensure exceptional customer service and adherence to FENDI standards.
• Oversee operations, merchandising and floor management to optimize sales.

Skills

Luxury fashion

Sales leadership

Clienteling

Team management

English fluency

Education

Bachelor's degree

Master's degree (preferred)

Tools

MS Office

CRM software

Retail tools

Job description

Fendi is seeking an Assistant Store Manager in Istanbul to act as an ambassador for the brand and support the Store Manager in running the store with a focus on team effectiveness, profitability, and customer satisfaction.

You will motivate and coach the team, develop talent, and build loyal client relationships through proactive clienteling initiatives, while upholding FENDI standards and brand image on the floor.