24/7 Crisis Support Navigator (Fintech SOS Hotline)

Bunq; Fatih; Hybrid; TRY 2,353,000 - 3,641,000; Full time

Benefits offered by this job

bunq Academy

€1500 annual learning budget

Flex Benefits: €70 monthly budget via

Digital Nomad Program: up to 20 days/​

MacBook

Private health insurance

Friday drinks

Job summary

bunq is hiring an SOS Hotline Support Guide to own the most urgent user interactions, ensuring safety and peace of mind in crises. You’ll be the first contact on our 24/7 SOS Hotline, using calm, structured analysis to troubleshoot and resolve issues quickly.

You will connect urgent needs with internal processes, escalate systemic issues, and maintain unwavering composure under pressure. A background in contact centers or fintech support is preferred, with near-native English and a readiness to

Qualifications

• Experience in high-pressure support environments is preferred.
• Ability to take ownership and manage urgent user interactions.
• Strong analytical and investigative skills to identify root causes.

Responsibilities

• Own the 24/7 SOS Hotline interactions and guide users from panic to security.
• Troubleshoot escalations and deliver swift, definitive resolutions.
• Connect urgent needs with internal processes and protect users from systemic issues.

Skills

Calm under pressure

Crisis de-escalation

First contact on hotline

Analytical troubleshooting

Native/near-native English

Fintech/finance support experience

Tools

CRM/Support tools

Job description

bunq is hiring an SOS Hotline Support Guide to own the most urgent user interactions, ensuring safety and peace of mind in crises. You’ll be the first contact on our 24/7 SOS Hotline, using calm, structured analysis to troubleshoot and resolve issues quickly.

You will connect urgent needs with internal processes, escalate systemic issues, and maintain unwavering composure under pressure. A background in contact centers or fintech support is preferred, with near-native English and a readiness to