After Sales Service Engineer

Bluepath Robotics; Gölcük; On-site; TRY 500,000 - 700,000; Full time

Job summary

Bluepath Robotics is seeking an experienced field service engineer to service AMR/AGV systems at customer sites. You will perform preventive and corrective maintenance, diagnose issues, and drive resolution while ensuring maximum system availability.

Strong collaboration with internal teams and travel to client locations are essential. The role requires 5+ years in industrial environments, familiarity with robotics/AMR tech, and proficiency in PLCs and automation protocols.

Qualifications

• Minimum 5 years of relevant work experience in industrial environments.
• Experience in field service, maintenance, commissioning support, or technical support.
• Knowledge of robotics and AMR is advantageous.

Responsibilities

• Perform service and maintenance of AMR systems and control systems.
• Ensure reliability and performance of deployed AGV/AMR systems.
• Provide remote and on-site technical support to customers.
• Read schematics and documentation; troubleshoot across mechanical, electrical, software domains.
• Travel domestically and internationally to support customer service activities.

Skills

Industrial automation systems

Preventive maintenance (PPM)

Field service experience

Robotics/AMR awareness

Python programming

Industrial networks (RS-485, CANBUS, M

Education

Mechatronics Engineering

Electrical & Electronics Engineering

Control & Automation Engineering

Electronics & Communication Engineering

Mechanical Engineering

Tools

Siemens TIA Portal

Beckhoff TwinCAT

Job description

• Perform service and maintenance activities for Autonomous Mobile Robot (AMR) systems and related control systems.
• Ensure the operational continuity, reliability, and performance of deployed AGV/AMR systems.
• Execute preventive, corrective, and condition-based maintenance activities in accordance with established procedures.
• Conduct periodic customer visits to assess system health, operational performance, and customer satisfaction.
• Provide remote and on-site technical support to customers.
• Service and maintain system components including sensors, PLCs, motor drives, safety devices, and communication equipment.
• Verify hardware integrity and proper functionality of field equipment and external components.
• Read and interpret mechanical, electrical, and electronic drawings, schematics, and technical documentation.
• Perform service operations at customer facilities while following relevant procedures, safety standards, and documentation requirements.
• Troubleshoot and diagnose mechanical, electrical, electronic, software, and communication-related issues, partially in cooperation with internal teams and external suppliers when required.
• Conduct root cause analysis and support corrective and preventive actions.
• Track, manage, and follow up technical issues and service requests until full resolution.
• Prepare service reports, maintenance records, inspection reports, and technical documentation.
• Identify spare part requirements, maintenance needs, and improvement opportunities and communicate them to relevant stakeholders.
• Provide regular updates and reports to the After Sales Lead regarding customer visits, service activities, maintenance performance, open technical issues, and improvement actions.
• Communicate customer feedback, technical findings, recurring failures, and improvement opportunities identified in the field.
• Work closely with Project, Manufacturing, Design, Robotics, Software, and Deployment teams to support technical issue resolution and continuous product improvement.
• Ensure service requests, maintenance activities, and technical actions are completed within defined service level expectations.
• Support customer training activities when required.
• Travel domestically and internationally to support customer service activities.

Experience

• Knowledge of industrial automation systems.
• Full understanding of Preventive Planned Maintenance (PPM) schedules and procedures.
• Minimum 5 years of relevant work experience.
• Experience in field service, maintenance, commissioning support, or technical support activities within industrial environments.
• Previous experience with robotics and/or autonomous vehicle technologies is considered a strong advantage.
• Knowledge of hydraulic and pneumatic systems is considered an advantage.
• Experience with software development tools such as Python is considered an advantage.
• Knowledge of communication protocols such as RS-485, CANBUS, Modbus, and similar industrial networks is considered an advantage.
• Knowledge of OPC systems is considered an advantage.
• Previous experience in AGV/AMR, intralogistics, robotics, automated material handling, or industrial automation industries is preferred.
• Valid driver's license (Class B).

Education

• Bachelor's Degree in:
• Mechatronics Engineering
• Electrical & Electronics Engineering
• Control & Automation Engineering
• Electronics & Communication Engineering
• Mechanical Engineering or other equivalent engineering disciplines.
• PLC programming and troubleshooting (Siemens TIA Portal, Beckhoff, Sick, etc.).
• Electronic component assembly and troubleshooting.
• Electrical circuit design and interpretation (E-Plan).
• Mechanical installations, maintenance, and inspections.
• Hydraulic and pneumatic maintenance and service knowledge.
• Ability to read and interpret electrical, mechanical, and technical documentation.
• Strong troubleshooting and root cause analysis skills.
• Ability to work independently at customer sites.
• Strong customer communication and relationship management skills.
• Ownership mindset with the ability to drive technical issues through to resolution.
• Strong planning, organization, and follow-up capabilities.
• Team-oriented working approach and cross-functional collaboration skills.

Needed Training & Certificates

Preferred

• Beckhoff TwinCAT
• Functional Safety
• Electrical Safety
• AGV/AMR Systems
• Robotics & Automation
• Root Cause Analysis Methodologies

Projects & Accomplishments

• Experience in one or more of the following areas is considered an advantage:
• AGV / AMR Projects
• Robotics Applications
• Intralogistics Systems
• Conveyor and Material Handling Systems
• Field Service and Maintenance Operations
• Reliability Improvement Projects
• System Performance Optimization Initiatives

What We Are Looking For

This position is more than a traditional maintenance role. The successful candidate will represent Bluepath Robotics at customer sites, take ownership of technical issue resolution, maintain customer relationships, and actively contribute to the success of our after-sales service operations.

The ideal candidate is expected to systematically troubleshoot technical issues, coordinate with relevant internal teams, maintain regular customer communication, and drive service activities through successful closure while ensuring maximum system availability and customer satisfaction.