AFR Export Specialist

DHL; Fatih; On-site; Confidential; Full time

Job summary

DHL is seeking an Airfreight Export Specialist based in Istanbul to manage export shipments end-to-end in line with the One File, One Operator principle. You will coordinate with airlines, offices, and network partners, maintain shipment data in CW1, and ensure accurate costs while delivering a high-quality customer experience.

The role requires a bachelor’s degree, 3+ years in airfreight exports, strong English, and a proactive, solution-oriented approach.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years in Airfreight Export operations.
• Experience with CW1 and digital freight forwarding systems preferred.
• Excellent written and verbal English.

Responsibilities

• Manage Airfreight Export shipments from pickup to delivery.
• Create and maintain shipment files, HAWBs, bookings, and export docs.

Skills

Airfreight Export

CW1 (CargoWise One)

Excel

English communication

Multitasking

Education

Bachelor’s degree

Tools

CargoWise One

Microsoft Office

Job description

Job Purpose

The Airfreight Export Specialist manages export shipments on a door-to-door basis in line with the “One File, One Operator” principle. The role is responsible for coordinating the end-to-end shipment process, ensuring operational excellence, accurate financial management, and a positive customer experience while maximizing profitability.

Job Purpose

The Airfreight Export Specialist manages export shipments on a door-to-door basis in line with the “One File, One Operator” principle. The role is responsible for coordinating the end-to-end shipment process, ensuring operational excellence, accurate financial management, and a positive customer experience while maximizing profitability.

Key Responsibilities

• Manage Airfreight Export shipments from pick-up through final delivery, ensuring smooth end-to-end execution.
• Create and maintain shipment files, HAWBs, bookings, export documentation, and accurate milestone data in CargoWise One (CW1).
• Coordinate with airlines, airport and destination offices, gateway teams, and network partners throughout the shipment lifecycle.
• Proactively manage shipment exceptions, flight disruptions, offloads, customs delays, and other operational irregularities, driving timely service recovery.
• Ensure accurate and timely cost, revenue, accrual, WIP, and invoicing processes while monitoring key operational and financial KPIs, including data quality, billing timeliness, revenue leakage, and file profitability.
• Drive GP growth and identify operational risks and process improvement opportunities to enhance efficiency, profitability, and service quality.
• Prepare spot quotations and customer offers and follow up on commercial opportunities.
• Maintain effective communication with customers and internal stakeholders, ensuring a high-quality customer experience.
• Support new customer implementations, account transitions, SOP compliance, and operational readiness for new business.
• Ensure Life Sciences & Healthcare shipments comply with applicable GxP standards.
• Support business development activities for assigned accounts and promote relevant DHL services.
• Ensure compliance with internal procedures and applicable regulations.

Knowledge, Skills & Experience

• Bachelor’s degree.
• Minimum 3 years of Airfreight Export operations experience, with strong knowledge of airline booking processes, export customs procedures, and international airfreight operations.
• Experience with CargoWise One (CW1) and digital freight forwarding systems is preferred.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office, particularly Excel.
• Strong commercial and financial mindset, with an understanding of GP, WIP, accruals, revenue leakage, and file profitability.
• Proven ability to manage multiple priority shipments and operational escalations in a fast-paced environment while maintaining accuracy and service quality.
• Strong planning, problem-solving, multitasking, relationship-building, and cross-functional coordination skills.
• Customer-focused, proactive, and solution-oriented approach.
• IATA Dangerous Goods certification is preferred.
• Residence in İstanbul.
• No military service obligation for male candidates.