Account Manager

Yachtbooks; Ege Bölgesi; Hybrid; TRY 300,000 - 460,000; Full time

Job summary

YachtBooks, an AI-driven yacht management platform, seeks an Account Manager for a full‑time hybrid role based in Bodrum with some work‑from‑home flexibility. You will manage a portfolio of yacht management clients, onboarding them to YachtBooks, configuring workflows, and ensuring ongoing adoption and satisfaction.

Responsibilities include understanding client needs, coordinating trainings, monitoring account health, and pursuing upsell opportunities while coordinating with product, customer

Qualifications

• Demonstrated experience in account management, client success, or relationship management in a B2B software or technology environment.
• Strong skills in communication, presentation, and stakeholder management, with the ability to interact confidently with owners, managers, and crew.
• Solid analytical and problem solving abilities, including comfort with financial workflows, budgeting, and operational data.
• Familiarity with SaaS platforms, CRM tools, and basic project management practices; experience in maritime, yachting, or luxury hospitality is a plus.
• Ability to work effectively in a hybrid setting from Bodrum, managing priorities independently while collaborating with distributed teams.
• High level of professionalism, attention to detail, and commitment to transparent, ethical client service.
• Bachelor’s degree in Business, Management, Finance, Hospitality, or a related field, or equivalent practical experience.

Responsibilities

• Understand client workflows and configure YachtBooks to meet operational needs.
• Coordinate training sessions and monitor account health and usage.
• Handle client inquiries and escalate technical issues to internal teams.
• Track contract renewals and identify upsell and cross-sell opportunities.
• Collaborate with product, customer success, and support teams to ensure a smooth client experience and ongoing service improvements.

Skills

Account management

Communication

Stakeholder management

Analytical thinking

Problem solving

SaaS familiarity

Education

Bachelor’s degree in Business/Management/Finance/Hospitality

Tools

CRM tools

Job description

Company Description YachtBooks is an AI-driven yacht management platform that brings clarity, control, and structure to modern yacht operations. Serving owners, management companies, captains, and crew, it replaces spreadsheets and disconnected tools with a single secure, intelligent system. The platform centralizes financial and operational workflows, including APA budgeting, expense tracking, crew payroll, maintenance planning, and compliance. AI-powered automation reduces manual work and errors, while live budget monitoring, multi-currency support, and detailed audit trails ensure transparency and governance. Fast onboarding with pre-built templates and intuitive configuration helps teams adopt YachtBooks quickly with minimal disruption.

Role Description The Account Manager role is a full‑time hybrid position based in Bodrum, with flexibility for some work‑from‑home arrangements. The Account Manager will manage a portfolio of yacht management clients, building strong relationships and serving as the primary point of contact for platform adoption, onboarding, and ongoing support. Day‑to‑day responsibilities include understanding client workflows, configuring YachtBooks to meet operational needs, coordinating training sessions, and monitoring account health and usage. The role will involve handling client inquiries, escalating technical issues to internal teams, tracking contract renewals, and identifying opportunities for upsell and cross‑sell. The Account Manager will collaborate closely with product, customer success, and support teams to ensure a smooth client experience and continuous improvement of service delivery.

Qualifications

• Demonstrated experience in account management, client success, or relationship management in a B2B software or technology environment.
• Strong skills in communication, presentation, and stakeholder management, with the ability to interact confidently with owners, managers, and crew.
• Solid analytical and problem‑solving abilities, including comfort with financial workflows, budgeting, and operational data.
• Familiarity with SaaS platforms, CRM tools, and basic project management practices; experience in maritime, yachting, or luxury hospitality is a plus.
• Ability to work effectively in a hybrid setting from Bodrum, managing priorities independently while collaborating with distributed teams.
• High level of professionalism, attention to detail, and commitment to transparent, ethical client service.
• Bachelor’s degree in Business, Management, Finance, Hospitality, or a related field, or equivalent practical experience.