Account Executive at CHEP

CHEP; Fatih; On-site; TRY 480,000 - 720,000; Full time

Job summary

CHEP Istanbul seeks an Account Executive to manage major and mid-tier customer portfolios, driving revenue growth and long-term partnerships. You will collaborate with internal teams to implement strategic account plans, negotiate terms, and ensure customer satisfaction across FMCG, manufacturing, and related sectors.

In this role, you will retain and expand revenue, pursue new business opportunities, and lead contract negotiations while maintaining strong stakeholder relationships.

Qualifications

• Bachelor's degree in business, Economics, Engineering, or a related field.
• Proven track record in commercial negotiation, customer communications, and project management.

Responsibilities

• Manage a portfolio of major and mid-tier customers, ensuring retention and growth.
• Protect and develop existing customer revenue in line with country growth targets.
• Identify and pursue new business opportunities to expand the sales funnel across sectors.
• Negotiate offers with prospects, manage proposals, and execute the full sales cycle.
• Build and maintain relationships with stakeholders at all levels within customer organizations.
• Drive improved customer satisfaction and engagement through proactive account management.

Skills

Account Management

Relationship Building

Presentation Skills

CRM/ERP Proficiency

Data Analysis

Time Management

Travel Readiness

Education

Bachelor's degree in business, Economics, Engineering, or a related field

Tools

Siebel

SAP

Salesforce

BW

MS Office

Job description

This Full time on site position offers great opportunities for career growth. CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description Key Responsibilities

• Manage and develop relationships with a portfolio of customers, ensuring alignment with CHEP’s business strategy and delivering on revenue growth and satisfaction targets.
• Collaborate with internal teams to implement strategic account plans, with a focus on growth opportunities and cost-efficiency improvements.
• Lead contract negotiations, ensuring terms meet customer needs while supporting business objectives.
• Conduct customer business reviews, addressing customer concerns and ensuring compliance with audit requirements.
• Monitor and report on account performance, including customer satisfaction metrics, and develop plans to address areas for improvement.
• Build and maintain strong relationships with key contacts within customer organizations to drive collaboration and enhance supply chain efficiency.
• Identify new business opportunities through prospecting and networking, ensuring a healthy sales pipeline.
• Lead customer retention initiatives, working with customers to provide solutions that enhance satisfaction and loyalty.

Account Executive, Istanbul Own the customer relationship. Unlock growth. Deliver impact.

Position Purpose

Responsible for managing and growing CHEP’s portfolio of major and mid-tier customers across all relevant sectors.

This includes high-revenue and high-volume accounts, enterprise key accounts (EKAs), and strategic prospects within FMCG, manufacturing, and related industries.

The role focuses on:

• Retaining and protecting existing customer revenue
• Achieving business growth targets through expansion with current customers and acquisition of new accounts
• Enhancing customer satisfaction by delivering exceptional service and building long‑term partnerships

Responsibilities

• Manage a portfolio of major and mid-tier customers, ensuring retention and growth.
• Protect and develop existing customer revenue in line with country growth targets.
• Identify and pursue new business opportunities to expand the sales funnel across assigned sectors.
• Negotiate offers with prospects, manage proposals, and execute the full sales cycle.
• Build and maintain strong relationships with stakeholders at all levels within customer organizations.
• Drive improved customer satisfaction and engagement through proactive account management.
• Collaborate with local business teams and EKA teams where required to ensure seamless communication.
• Lead contract negotiations and renewals to secure long‑term partnerships.
• Identify opportunities for lane expansion and supply chain collaboration beyond existing business.
• Provide account performance updates and customer insights to management as needed.

Qualifications

• Bachelor’s degree in business, Economics, Engineering, or a related field.
• Proven track record in commercial negotiation, customer communications, and project management.

Experience

• Min 3 years’ experience in a customer‑facing, field‑based role, preferably in FMCG, manufacturing, or supply chain sectors.

Skills and Knowledge

• Strong networking, relationship building, and interpersonal skills with the ability to engage stakeholders at multiple levels.
• Excellent presentation and customer communication skills.
• Proficiency in CRM and ERP systems (Siebel, BW, SAP, Salesforce) and MS Office applications.
• Strong analytical skills, attention to detail, and ability to interpret customer and business data.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Creative problem‑solving capabilities with a proactive approach to customer needs.
• Knowledge of supply chain and logistics processes (CHEP experience advantageous).
• Willingness and ability to travel.

Skills to succeed in the role

• Account Management
• Adaptability
• Building Rapport
• Business Development
• Commercial Sustainability
• Customer Experience (CX)
• Customer Partnerships
• Data Storytelling
• Digital Customer Solutions (Dcs)
• Empathy
• Experimenting
• Negotiation
• Our Business
• Relationship Management
• Sales Communications
• Taking Ownership
• Teamwork
• Understand Customers
• Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.