Workshop & Customer Care Coordinator

SKYLINK ENGINEERING PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Skylink Holdings Limited in Singapore is seeking a dedicated workshop coordinator to streamline service operations. You will serve as the direct contact point between workshop, customers and suppliers, and you will help keep ERP and CRM records up to date.

Join a dynamic team where multitasking, communication and teamwork are valued. You will support day-to-day workshop tasks, ensure SOP adherence, handle requests, appointments, calls and emails, and assist with invoicing and payments as needed.

Qualifications

• With prior experience in vehicle servicing workshop and with experience in dealing with accident claim business will be an advantage.
• Able to handle multiple tasks efficiently in a fast-paced environment
• Team player and positive working attitude
• Working Days （Mon-Fri: 9.00am to 6.00pm, Alt Sat: 9.00am to 6.00pm)

Responsibilities

• Direct contact point between workshop, customer and supplier
• Coordination between workshop and other department (i.e., Operations Dept, Rental dept & others)
• Support the workshop day-to-day operation
• Ensuring workshop operation follow the company SOP closely
• Handle customer request and issue work order
• Handle customer feedback and coordination work
• In charge of appointment booking and scheduling of job
• Handling of incoming call and outgoing call, including email
• Carry out data entry, document filing and organization
• Liaising with customers, vendors, suppliers & partners
• Issuing quotation, invoice, cheque
• Collecting payment from customer
• Updating of ERP and CRM systems record

Skills

Customer coordination

Scheduling

Multi-tasking

Team player

Communication

Tools

ERP

CRM

Job description

Skylink Holdings Limited in Singapore is seeking a dedicated workshop coordinator to streamline service operations. You will serve as the direct contact point between workshop, customers and suppliers, and you will help keep ERP and CRM records up to date.

Join a dynamic team where multitasking, communication and teamwork are valued. You will support day-to-day workshop tasks, ensure SOP adherence, handle requests, appointments, calls and emails, and assist with invoicing and payments as needed.