Customer Service Advisor

SKYLINK HOLDINGS LIMITED; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Skylink Holdings Limited is seeking a Workshop Coordinator to be the direct liaison among workshop, customers and suppliers in Singapore. You will coordinate with Operations, Rental and other departments to ensure smooth day-to-day workshop operations and adherence to SOPs.

The role involves handling customer requests, scheduling, data entry, and invoicing while maintaining ERP/CRM records. A bilingual English-Mandarin speaker with multitasking ability and a positive team attitude is preferred.

Qualifications

• Bilingual in English and Mandarin as to liaise with our China base counterpart.
• With prior experience in vehicle servicing workshop and with experience in dealing with accident claim business will be an advantage
• Able to handle multiple tasks efficiently in a fast-paced environment
• Team player and positive working attitude
• A valid Class 3 driving license is an advantage
• 5.5 Working Days

Responsibilities

• Direct contact point between workshop, customer and supplier
• Coordination between workshop and other department (i.e., Operations Dept, Rental dept & others)
• Support the workshop day-to-day operation
• Ensuring workshop operation follow the company SOP closely
• Handle customer request and issue work order
• Handle customer feedback and coordination work
• In charge of appointment booking and scheduling of job
• Handling of incoming call and outgoing call, including email
• Carry out data entry, document filing and organization
• Liaising with customers, vendors, suppliers & partners
• Issuing quotation, invoice, cheque
• Collecting payment from customer
• Updating of Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems record

Skills

Multitasking

Bilingual English Mandarin

Customer service

Team player

Tools

ERP system

CRM system

Job description

Skylink Holdings Limited (SGX: XZB) is a leading provider of commercial vehicle leasing, hire-purchase financing, and engineering services in Singapore. Listed on the SGX Catalist Board on 17 September 2025, Skylink has built a strong reputation for reliability, innovation, and customer-focused solutions.

Established in 2017, Skylink is your trusted mobility partner, offering a complete range of services including vehicle retail, leasing, credit financing, and workshop servicing. Our mission is to deliver peace of mind and confidence through dependable and high-quality solutions.

We are proud to partner with respected brands such as Certis Cisco, ISS, UPS, Sheng Siong, and FairPrice, providing tailored vehicle and fleet solutions to both SMEs and multinational corporations. With a fleet of over 1,200 commercial vehicles, Skylink continues to drive excellence and innovation across the region.

At Skylink, our people are our greatest strength. We are committed to fostering a supportive and dynamic workplace where every employee can learn, grow, and thrive. Whether your passion lies in sales, marketing, operations, engineering, or customer service, you’ll find rewarding opportunities to develop your careerand make an impact. Join our team and be part of a forward-thinking company that values commitment, collaboration, and growth.

Your journey starts here — with Skylink.

The Job

• Direct contact point between workshop, customer and supplier

• Coordination between workshop and other department (i.e., Operations Dept, Rental dept & others)

• Support the workshop day-to-day operation

• Ensuring workshop operation follow the company SOP closely

• Handle customer request and issue work order

• Handle customer feedback and coordination work

• In charge of appointment booking and scheduling of job

• Handling of incoming call and outgoing call, including email

• Carry out data entry, document filing and organization

• Liaising with customers, vendors, suppliers & partners

• Issuing quotation, invoice, cheque

• Collecting payment from customer

• Updating of Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems record

Requirements

• Bilingual in English and Mandarin as to liaise with our China base counterpart

• With prior experience in vehicle servicing workshop and with experience in dealing with accident claim business will be an advantage

• Able to handle multiple tasks efficiently in a fast-paced environment

• Team player and positive working attitude

• A valid Class 3 driving licenseis an advantage

• 5.5 Working Days