Front Office Receptionist (Central)

CBRE Group, Inc.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

CBRE Group, Inc. is seeking a Receptionist in Singapore to deliver front-of-house services and welcome visitors. You will coordinate meeting rooms, answer calls, and provide professional support to clients and staff.

The role requires friendly, service-oriented individuals with strong communication skills and proficiency in Microsoft Office. You will work in a corporate environment, ensuring a seamless, high-quality visitor experience.

Qualifications

• Minimum 1-year experience of working at the Front of House within a Corporate or Hotel environment.
• Experience in fast-paced environments with high levels of customer care.
• Experience working in a team and delivering best-in-class service.
• Professional telephone manners with excellent verbal and written communication skills.
• Proficiency in Microsoft Office suite.

Responsibilities

• Deliver hospitality services at the highest level and greet visitors.
• Answer calls professionally and manage front desk duties.
• Manage meeting room setup and logistics for events.
• Provide end-user support and staff knowledge of facilities.
• Support visitor registration, security, and appointment management.
• Coordinate with teams to ensure smooth visitor experience.
• Assist with mailroom duties when required.

Skills

Front of House experience

Customer service

Telephone manners

Verbal communication

Written communication

Teamwork

Tools

Microsoft Office

Telephone systems

Job description

As a CBRE Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Delivers great experience at highest level of hospitality services, meeting customer needs and exceeding expectations, maintaining standards, elevating delight and removing obstacles.
• Ensure employee engagement (meet and greet) and provide to end user support based on their needs (human engagement).
• Implement an appropriate process in place on how the customers/visitors are to be serviced in a customer centric manner, in accordance with Good Industry Practice.
• Ensure staff have a site-wide knowledge of building facilities, meeting room locations, special events, surrounding amenities as appropriate in relation to the scope of their role.
• Assess that the visitor space is functional, with proper office equipment, phone, furniture, and where not, escal...
• Ensure all internal & external meeting rooms are kept clean and tidy are ready to be used.
• Professional Telephone Answering
• Offer high quality front office client services including concierge
• Creating rapport with guests, clients & customers. Anticipating their needs and providing outstanding services
• Assisting visitors in a professional manner
• Managing Visitor volumes / Visitor Security / Registration / Appointment Management/ Call Management / Tracking Mechanism
• Board Visits / VVIP movements
• Logistical support in relation to Event Management & Public Relations activities.
• Meet and greet clients and visitors at the reception.
• Interact with clients and visitors to resolve their queries on workplace issue
• Alternate rotation to assist in Mailroom duties when required.

What You’ll Need:

• Minimum 1-year experience of working at the Front of House within a Corporate or Hotel environment
• Experience of working within a demanding fast paced environment involving high levels of customer care
• Experience of working within a team and desiring to provide a "best class" service
• Professional telephone manners together with excellent verbal and written communication skills
• Proficiency in Microsoft Office suite

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .