Workplace Ambassador

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Singapore invites applications for a Workplace Ambassador role within Integrated Facilities Management for a Global Bank client. You will help deliver hospitable employee experiences, support soft services delivery, and maintain the premises with a focus on service quality.

Reporting to the Workplace Experience Manager, you will build strong relations with the client, suppliers, and team members while embracing agile workplace concepts to drive continuous

Qualifications

• Experience in facilities management or frontline customer service.
• Ability to work with diverse client representatives.
• Proficient in common office software and systems.

Responsibilities

• Provide hospitable customer service to employees and clients.
• Assist Facilities Management in the delivery of soft services.
• Maintain premises including designated financial, maintenance, procurement, asset and vendor management.
• Develop sound working relationships with client representatives, suppliers and team members.
• Be the voice of the user by listening and addressing requests and feedback.
• Coordinate with vendors and manage subscriptions and communications.
• Support helpdesk activities and ensure tickets are logged and followed up.

Skills

Multitasking

Interpersonal skills

Customer service

Communication skills

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Ambassador Work Dynamics - Integrated Facilities Management Client: Global Bank Reporting to Workplace Experience Manager Overall Role

Support the employee experience by providing hospitable and warm customer service Assist Facilities Management in the delivery of soft services To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset and vendor management Develop an understanding of and sound working relationship with key representatives of the client, suppliers and team members Be the voice of the user by listening and providing for their requests Be a supporter of change and spokesperson for agile workplace concepts

Duties & responsibilities

• Need to be culturally sensitive and perform work ethically and with integrity
• Good knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train station
• Responds to requests for information, service, and assistance in a timely manner
• To handle enquiries on all matters related Corporate card, Name card, Self inking Stamp requests for the Users
• Order of offices supplies and book meeting room for team meeting
• Send out broadcast material to client group communication team for them to send out to the whole bank
• Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirement
• Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery
• Assist in Helpdesk by answering call and ensure all calls are log into Corrigo and ensure tickets are being followed up by the relevant team
• Upkeep and update the list of vendors and contacts monthly
• Assist in collation for all team monthly report
• Handle MOM with JLL & vendor
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Handle Vendor invoices that include coding, tracking the payment
• Respond to ‘fix me’ stickers and close the feedback loop
• Assist users in all related to PRIS system that include retrieval and collection of boxes, global change of department codes, update thick client, BBS request for new PRIS access and renewal of access.
• Assist users in all Corporate credit card related issues that include retrieval of spend history, delinquency report, increase credit, application, lost or replacement of credit card

Key Competencies

• Able to multitask and resolve multiple requests simultaneously
• Adequate interpersonal skills to manage diverse range of service providers and Client representatives
• Good people skills and ability to interact with a wide range of client users and demands
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiative
• Good communicator, confident, friendly, engaging
• Able to relate to different stakeholders of the organisation \"Customer first” mind set

Key Measurables (KPIs)

• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client

Behavioural Competencies

• LEADERSHIP Work towards objectives unsupervised Be willing to assist and mentor colleagues
• PERSONAL EFFECTIVENESS Contributes via regular feedback, to the overall performance of the delivery team Set targets for self to achieve maximum team performance
• DECISION MAKING Be able to make difficult decisions and resolve problems or improve operations Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client
• RELATIONSHIP BUILDING Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients Gain respect from the team and clients
• COMMUNICATION Listens effectively and communicate through actions and example. Has good written and oral communication skills

Location: On-site –Singapore