Wellness Spa Branch Director

KENKO HOLDINGS PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Kenko Wellness Spa & Reflexology in Singapore is seeking a Branch Manager to lead daily operations, service quality, and sales targets. You will supervise reception and therapist teams and ensure hygiene standards while delivering a welcoming customer experience.

This role focuses on planning rosters, managing budgets, customer care, and driving growth across the branch through promotions and performance monitoring.

Qualifications

• Strong leadership and team supervision abilities.
• Excellent customer service and communication skills.
• Ability to manage sales targets and daily operational priorities.
• Good organisational skills and attention to detail.
• Experience with appointment booking systems and basic reporting.

Responsibilities

• Oversee daily branch operations, including scheduling and service readiness.
• Lead reception and therapist teams; ensure service quality and hygiene.
• Monitor performance, manage budgets, and drive sales and promotions.
• Maintain customer relationships and handle feedback professionally.
• Plan rosters, coordinate with HR for recruitment/training, and ensure safety standards.

Job description

Kenko Wellness Spa & Reflexology in Singapore is seeking a Branch Manager to lead daily operations, service quality, and sales targets. You will supervise reception and therapist teams and ensure hygiene standards while delivering a welcoming customer experience.

This role focuses on planning rosters, managing budgets, customer care, and driving growth across the branch through promotions and performance monitoring.