Wellness Host Concierge (5 Days | Joo Chiat | Robinson) )

REKOOP PTE LTD; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Dynamic environment

Growth opportunities

Professional development

Competitive compensation

Job summary

REKOOP is seeking a Wellness Host Concierge to guide guests on personalized wellness journeys, acting as health coach, nutritionist, and wellness expert.

The role involves guiding treatments, educating guests about processes, and offering post-session engagement and education sessions in a dynamic wellness environment.

Qualifications

• Experience in customer service, hospitality, wellness, health coaching, nutrition, Beauty or related field.
• Excellent interpersonal and communication skills.
• Strong foundation in health and wellness principles.
• Certification or background in health coaching, nutrition, or fitness advantageous.
• Ability to work flexibly, including weekends and evenings.
• Passionate about helping others achieve health and wellness goals.

Responsibilities

• Guest Navigation: guide guests through wellness journey and tailor experience to needs and goals.
• Wellness therapies: help guests choose treatments, set up, educate about process.
• Active presence: stay with guest during session or be present at start/end as needed.
• Post-session engagement: offer additional services and highlight benefits.
• Education and tours: provide facility tours and act as personal health coach.
• Teaching opportunities: conduct educational classes on wellness topics.

Skills

Customer service

Hospitality

Wellness knowledge

Health coaching

Nutrition

Communication skills

Interpersonal skills

Education

Certification in health coaching

Nutrition certification

Job description

About us:

REKOOP is seeking a Wellness Host Concierge dedicated to join our wellness team. This role is pivotal in guiding our guests through their personalized journey towards balance and wellness. As a Wellness Service Coordinator, you'll become an integral part of our guests' experiences, serving not just as a guide, but as an assistant health coach, nutritionist, and health expert. Your mission will be to ensure each guest leaves feeling better, more informed, and more in tune with their body’s needs.

Key Responsibilities:

• Guest Navigation: Lead guests through their wellness journey, tailoring the experience to their individual needs, preferences, and health goals. Build a rapport with guests to understand their stressors and wellness aspirations.

• Expertise in Wellness Therapies: You'll be responsible for helping guests choose their treatments, setting them up, educating them about the process, and answering any questions.

• Active Presence: Depending on the therapy, you may need to stay with the guest throughout the session, check on them periodically, or be there at the beginning and end. Your presence ensures they feel supported and comfortable.

• Post-Session Engagement: After each session, engage with guests to offer additional services that could enhance their experience, respond to any inquiries, highlight the benefits of their treatment, and guide them back to the lounge area.

• Education and Tours: Provide insightful tours of our facilities, explaining the benefits and features of our services. You may also have the opportunity to serve as a personal health coach for guests, developing and overseeing their wellness plans.

• Teaching Opportunities: Share your knowledge and passion through educational classes along our resident masters on topics related to wellness, nutrition, and health, subject to approval by REKOOP management.

Qualifications:

• Proven experience in customer service, hospitality, wellness, health coaching, nutrition,Beauty or a related field.

• Excellent interpersonal and communication skills, with a flair for building rapport with diverse individuals.

• A strong foundation in health and wellness principles, with a willingness to continuously learn and adapt.

• Certification or background in health coaching, nutrition, or fitness is highly advantageous.

• Ability to work flexibly, including weekends and evenings as needed.

• Passionate about helping others achieve their health and wellness goals.

Working Hours

• 5 day work week ,9hr per day
• Shift work slot : 645am- 3.45pm/10am-7pm/1pm-10pm
• Retail shift hours, including weekends and public holidays when required
• Scheduled off days according to roster

What We Offer:

• A dynamic and supportive work environment where your contribution is truly valued.

• The opportunity to make a significant impact on the well-being of our guests.

• Continuous professional development and the chance to grow within a thriving wellness community.

• Competitive compensation and benefits package.

• A chance to lead in the wellness industry by providing unparalleled, holistic health experiences.

If you are passionate about health and wellness and thrive on helping others achieve their balance, REKOOP would love to hear from you. Join us in our mission to redefine wellness and help our guests embark on a transformative journey towards recovery and rejuvenation.