Client Experience Lead

Eternami; Singapore; On-site; SGD 56,000 - 100,000; Full time

Benefits offered by this job

Wellbeing-focused environment

Mentorship and coaching

Medical benefits

Complimentary access to wellnessCentre

Job summary

Eternami is seeking a Client Experience Lead to drive a premium five-star service experience at our wellness centre in Singapore. You will be the main touchpoint for guests, guiding their healing journey from entry through coaching introductions and program matching.

Ideal candidates hold a hospitality-related degree and demonstrate a genuine interest in health coaching, nutrition, or holistic therapies, with the ability to balance empathy and candor while handling feedback gracefully.

Qualifications

• Hold a diploma or degree in Hospitality, Tourism, or a related field.
• Singaporean or Permanent Resident
• Genuine, active interest in health coaching, nutrition, or holistic therapies preferred
• Able to balance empathy with candor and handle client feedback gracefully

Responsibilities

• Oversee daily front-of-house operations to ensure every client experiences a seamless, warm, and premium environment
• Act as the primary touchpoint for guests, actively listening to their needs and understanding their personal wellness goals
• Use emerging interest in health coaching to offer foundational guidance, matching clients with the right practitioners and programs
• Train, guide, and mentor the guest relations team to deliver intuitive and deeply personalized service

Education

Diploma or degree in Hospitality, Tourism, or related field

Job description

About the role

The Client Experience Lead is the heart of a premium Wellness Centre, setting the tone for clients' healing journeys from the moment they walk through the doors. This role bridges hospitality excellence with a growing passion for holistic health and coaching, serving as the primary touchpoint for guests in a five-star service environment.

Key responsibilities

• Oversee daily front-of-house operations to ensure every client experiences a seamless, warm, and premium environment

• Act as the primary touchpoint for guests, actively listening to their needs and understanding their personal wellness goals

• Use emerging interest in health coaching to offer foundational guidance, matching clients with the right practitioners and programs

• Train, guide, and mentor the guest relations team to deliver intuitive and deeply personalized service

About you

• Hold a diploma or degree in Hospitality, Tourism, or a related field

• Singaporean or Permanent Resident

• Genuine, active interest in health coaching, nutrition, or holistic therapies preferred

• Able to balance empathy with candor and handle client feedback gracefully

Benefits

• Supportive, tranquil work environment where your own mental and physical wellbeing is a priority

• Mentorship and pathways to develop your health coaching skills alongside industry-leading wellness experts

• Competitive compensation and standard medical benefits

• Complimentary access to the centre's wellness services and classes