Wealth Digital Experience Executive | Journey Governance

China, Beijing Branch; Singapore; In loco; SGD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

DBS Asia Hub in Singapore seeks a leader to govern the digital channel wealth user experience across clients and staff, harmonizing journeys within product, advisory, servicing and onboarding while driving improvement aligned with DBS's world-leading digital platform vision.

You will benchmark journeys, identify friction, and collaborate with product, advisory, servicing and onboarding teams, including senior management, to secure endorsements and deliver a seamless wealth experience across

Competenze

• 7 to y ear of relevant experience in designing and governing user journeys and digital features across multiple channels.
• Demonstrated ability to drive change and improvements within a specific department/unit.
• Proven experience in managing internal/external stakeholders and driving collaborative partnerships.
• Solid understanding and practical experience with Design Thinking methodologies, wealth products and digital product journey management.
• Basic understanding of wealth management processes and segment differentiation.
• Ability to leverage data, digital, and technology to optimize resources and streamline processes.
• Strong communication skills, with the ability to articulate complex technical and business concepts clearly and persuasively to diverse audiences, including senior management.

Mansioni

• User Experience Governance & Harmonization: Accountable for establishing governance frameworks for wealth user experience across client and staff channels, ensuring alignment and coherence across all core wealth pillars (Product & Execution, Advisory, Servicing, Onboarding).
• Strategic Benchmarking & Enhancement: Benchmark DBS's wealth journeys against industry standards to identify leadership opportunities and improvement areas; drive reviews and propose enhancements.
• Journey Review & Friction Point Resolution: Lead reviews of wealth journeys, identify friction points, and create action plans with journey owners for remediation.
• Stakeholder Engagement & Endorsement: Run journey review cadences and secure senior management endorsements for key decisions.
• Operationalise the governance framework across client and staff journeys across digital channels.
• Collaborate with product, advisory, servicing, and onboarding teams for seamless integration and consistent UX.
• Drive harmonization of wealth and retail digital experiences with country and regional stakeholders.
• Conduct market research and competitive analysis to benchmark journeys and identify strategic gaps.
• Identify friction points in new and existing journeys and coordinate remediation with relevant teams.
• Support change management strategies to ensure adoption of new journeys.
• Present findings and proposals to senior management for endorsement.
• Foster relationships with internal stakeholders and external partners to guide journey development.

Descrizione del lavoro

DBS Asia Hub in Singapore seeks a leader to govern the digital channel wealth user experience across clients and staff, harmonizing journeys within product, advisory, servicing and onboarding while driving improvement aligned with DBS's world-leading digital platform vision.

You will benchmark journeys, identify friction, and collaborate with product, advisory, servicing and onboarding teams, including senior management, to secure endorsements and deliver a seamless wealth experience across