Warehouse Operations Team Lead – Performance & Efficiency

DHL Supply Chain Singapore Pte Ltd; Singapore; On-site; Confidential; Full time

Job summary

DHL Supply Chain Singapore Pte Ltd is seeking a Warehouse Supervisor to lead a small team at Loyang Crescent. The role covers daily inbound/outbound tasks, inventory checks, and adherence to EHS rules. You will set targets, monitor performance, and drive continuous improvements in warehouse processes.

You will engage with customers, address inquiries, and implement changes to improve efficiency while maintaining high standards of accuracy and safety in a fast-paced environment.

Qualifications

• Minimum 2 years’ experience working in a warehouse, with minimum 1 year experience as a Supervisor leading a small team.
• Results-driven, strong ability to drive performance standards within the team.
• Ability to manage change processes and deliver results under stress.
• Coaching and active listening skills.
• Conflict resolution and problem solving skills.
• Work independently without direct supervision.
• Able to work at Loyang Crescent.

Responsibilities

• Communicate productivity and direct hours targets to the team, ensuring clear understanding of expectations, including for new hires.
• Assign tasks based on daily resource planning provided by Second Line Leadership.
• Monitor team and individual performance.
• Track errors and damages at an individual level and address them during performance reviews.
• Support the implementation of improvement initiatives.
• Perform daily warehouse duties, such as inbound (break-bulk, re-packaging), outbound (pick/pack), materials handling, and general housekeeping.
• Conduct basic stocktaking and inventory checks, as well as data entry into the warehouse management system.
• Maintain materials handling equipment (MHE) to comply with standard operating procedures and EHS rules and regulations (if applicable).
• Perform any additional tasks related to your job scope as assigned by your superior from time to time.
• Engage with customers to address inquiries or resolve issues.
• Recognize opportunities for improvement and develop or refine work procedures and practices to enhance efficiency.

Skills

Team leadership

Coaching

Communication

Conflict resolution

Problem solving

Independence

Change management

Work under pressure

Customer interaction

WMS

Tools

WMS

Job description

DHL Supply Chain Singapore Pte Ltd is seeking a Warehouse Supervisor to lead a small team at Loyang Crescent. The role covers daily inbound/outbound tasks, inventory checks, and adherence to EHS rules. You will set targets, monitor performance, and drive continuous improvements in warehouse processes.

You will engage with customers, address inquiries, and implement changes to improve efficiency while maintaining high standards of accuracy and safety in a fast-paced environment.