Warehouse Automation After-Sales Specialist

XSQUARE TECHNOLOGIES PTE. LTD.

Singapore

On-site

SGD 42,000 - 72,000

Full time

3 days ago

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Job summary

XSQUARE Technologies is seeking a proactive After Sales Engineer in Singapore to deliver technical support and coordinate field service for warehouse automation solutions. You will troubleshoot issues, prepare quotations, and ensure high customer satisfaction throughout the product lifecycle.

The role requires a Diploma in engineering, 2+ years in related fields, strong problem-solving and communication skills, and willingness to travel.

Qualifications

Diploma in any engineering discipline.
At least 2 years in technical support, after-sales service, field service, or automation-related industries.
Strong troubleshooting and analytical skills.
Excellent communication and customer management skills.
Able to work independently and manage multiple customer issues simultaneously.
Willing to travel to customer sites when required.
Proficient in spoken Chinese to liaise with Chinese-speaking clients.

Responsibilities

Serve as primary technical contact for customers after project deployment.
Respond to customer inquiries and provide timely technical support.
Troubleshoot hardware and software issues remotely and onsite.
Coordinate Field Engineers for onsite troubleshooting, preventive maintenance, and commissioning.
Collect logs, photos, and information before escalating issues to Engineering.
Manage and monitor customer support tickets for timely closure.
Prepare technical reports, incident reports, and maintenance reports.
Prepare quotations for spare parts, repairs, maintenance, and services.
Coordinate with Sales and Procurement on pricing and material availability.
Provide regular progress updates and manage customer expectations.